Adam Hudson
Lakeland,FL
Summary
Skilled Auto Claims Representative with a proven track record at GEICO, adept in claims investigation and exhibiting exceptional problem-solving abilities. Mastered the art of assertiveness and critical thinking, significantly enhancing department efficiency. Excelled in delivering outstanding customer service, even when managing complex cases, by leveraging multitasking skills and a keen eye for detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Claims Representative
GEICO
Lakeland, FL
04.2022 - Current
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Collaborated with adjusters, attorneys and other professionals regarding resolution of auto insurance cases.
- Researched and verified insurance policy coverage.
- Ensured compliance with internal controls, policies, and procedures in the handling of claims.
- Provided excellent customer service to claimants throughout the claims process.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Developed strategies for improving efficiency within the department while maintaining high standards of customer service.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Conducted interviews with claimants as needed to obtain additional information on their auto insurance claims.
- Examined claims, records and procedures to grant approval of coverage.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
Customer Service Representative
ResultsCX
Lakeland, FL
04.2019 - 02.2022
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Mckeel Academy Of Technology
Lakeland, FLSkills
- Claims investigation
- Policy interpretation
- Assertiveness
- Claims handling
- Risk assessment
- Fraud detection
- Claims adjustment
- Multitasking Abilities
- Problem-solving
- Critical thinking
Certification
- I have a active florida license for claims handling
Timeline
Auto Claims Representative
GEICO
04.2022 - Current
Customer Service Representative
ResultsCX
04.2019 - 02.2022
High School Diploma -
Mckeel Academy Of Technology