Adam Hughs
Galesburg,IL
Summary
Achieved significant improvements in customer satisfaction at McDonald's by expertly managing operations and mentoring staff. Skilled in problem-solving and customer service, I enhanced store efficiency and sales through strategic initiatives and effective team leadership. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Desk Support Technician position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
McDonald's
09.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Arts - Networking And Programming
DeVry Universtiy
Naperville, IL07.2024
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Store Opening and Closing
Timeline
Assistant Store Manager
McDonald's
09.2019 - Current
Associate of Arts - Networking And Programming
DeVry Universtiy