Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adam Irizarry

Naples,FL

Summary

Dynamic professional with a proven track record in customer service and team leadership at UPS. Successfully enhanced operational efficiency and developed standard operating procedures while supervising package handlers. Known for effective communication and problem-solving skills, consistently delivering high-quality results and ensuring client satisfaction in fast-paced environments.

Overview

20
20
years of professional experience

Work History

President

Self-employeed
Naples, FL
12.2007 - 01.2025
  • Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
  • Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
  • Provided excellent customer service at all times by responding promptly to inquiries.
  • Maintained inventory of detailing supplies, ordered new materials when needed, and disposed of hazardous waste in accordance with safety regulations.
  • Assessed customer requests and provided recommendations on services that would best meet their needs.
  • Communicated effectively with customers regarding services offered by the business.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Served clients with on-site detailing services at businesses and homes.

Package Handler Supervisor

UPS
Naples, FL
11.2004 - 12.2007
  • Directly supervised up to 10 package handlers at any given time, providing feedback as needed on their performance.
  • Investigated claims related to lost or damaged packages and took appropriate corrective action.
  • Assisted in the development of standard operating procedures for package handling activities.
  • Verified accuracy of shipping labels before packages were loaded onto trucks or other conveyances.
  • Developed strategies for improving the overall efficiency of package handling activities.
  • Provided guidance and assistance to team members regarding operational processes and procedures.
  • Ensured compliance with safety regulations when loading and unloading packages from trucks or other conveyances.

Education

Bachelor of Arts - Business Management

Florida Gulf Coast University
Fort Myers, FL
12-2006

Skills

  • Customer service
  • Team leadership
  • Standard operating procedures
  • Problem solving
  • Client communication
  • Quality assurance
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • High-energy attitude

Languages

Spanish
Limited

Timeline

President

Self-employeed
12.2007 - 01.2025

Package Handler Supervisor

UPS
11.2004 - 12.2007

Bachelor of Arts - Business Management

Florida Gulf Coast University

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