Adam Isaacs
Indianapolis,IN
Summary
Proven leader in technical engineering and service management, excelling in customer service and technical troubleshooting. At Airwave Packaging, spearheaded a team that significantly enhanced project completion efficiency and client satisfaction. Skilled in team collaboration, leadership, and continuous improvement, consistently delivering high-quality solutions and fostering strong client relationships. Achieved notable success in increasing repeat business through strategic service excellence and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Technical Engineering and Service Manager
Airwave Packaging
Indianapolis, IN
03.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Field Service Technician
Mavpak
Indianapolis, IN
07.2019 - 03.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
FlexPAC
Indianapolis, IN
03.2018 - 07.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Aviation Electronics Technician
United States Navy, USN
Norfolk, VA
03.2014 - 02.2018
- Achieved high levels of accuracy while calibrating sensitive instruments used in avionic systems, ensuring accurate data collection during flights.
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Documented all completed tasks accurately to maintain up-to-date records essential for regulatory audits and future reference.
- Reduced costs by effectively managing inventory of tools, parts, and consumables to prevent overstocking or shortages.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
Education
Consolidated Automated Support System - Advanced
U.S. Navy Core School
Virginia Beach, VA09.2016
Consolidated Automated Support System - Bench Test
U.S. Navy Core School
Virginia Beach, VA06.2015
Avionics Technology
U.S. Navy Apprentice School
Pensacola, FL09.2014
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Time Management
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Quality Assurance
- Documentation And Reporting
- Employee Supervision
- Service Scheduling
- Work Planning and Prioritization
- New Employee Hiring
- Service Documentation
- Estimating and Quoting
- Technical Troubleshooting
- Continuous Improvement
- Cost Estimates
- Interpersonal Relationships
- Quality Control
- Project Management
- Rapport Building
- Technical Support
- Preventive Maintenance
- Staff Training and Development
- Mechanical Diagnostics
- Analytical Thinking
- Shift Scheduling
- Service Order Flow
- Process Optimization
- Revenue Generation
- Task Delegation
- Sales Support
- After-sales support
- Maintenance Planning
Timeline
Technical Engineering and Service Manager
Airwave Packaging
03.2022 - Current
Field Service Technician
Mavpak
07.2019 - 03.2022
Field Service Technician
FlexPAC
03.2018 - 07.2019
Aviation Electronics Technician
United States Navy, USN
03.2014 - 02.2018
Consolidated Automated Support System - Advanced
U.S. Navy Core School
Consolidated Automated Support System - Bench Test
U.S. Navy Core School
Avionics Technology
U.S. Navy Apprentice School