Summary
Overview
Work History
Education
Timeline
OperationsManager

Fadi Aljada

Naperville,IL

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

19
19
years of professional experience

Work History

Operations Manager

Auto Lift LLC
Villa Park, IL
04.2023 - 02.2024
  • Managed daily operations of the car rental business, including customer service, fleet management, and financial reporting.
  • Monitored inventory levels and reordered vehicles as needed to meet customer demands.
  • Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
  • Performed monthly audits of all accounts receivable documents associated with the car rental business.

Operations Manager

Stallion Express LLC
Burr Ridge, IL
12.2015 - 04.2023
  • Manage all operational KPIs, including but not limited to warehouse efficiency, and employee efficiency.
  • Responsible for the comprehensive overall planning and scheduling of up to 120 drivers from four locations.
  • Planned, optimized, and changed routes to meet delivery targets.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Managed weekly payroll for employees at four different locations.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Actioned or Resolved customer inquiries, questions, and concerns over the phone or through emails.
  • Assisted with recruitment, new hire orientation preparation, scheduling, and administration.

Dispatch Supervisor

J.B. Hunt Transport Services, Inc.
Oak Brook, IL
08.2012 - 11.2015
  • Coordinated delivery routes with drivers and customers to ensure timely deliveries.
  • Monitored driver progress throughout the day, providing updates as needed.
  • Maintained detailed records of vehicles, equipment, and inventory.
  • Provided customer service support for drivers and customers related to delivery inquiries.
  • Tracked and reported on driver performance metrics such as miles driven, fuel consumption, and downtime.
  • Created reports that tracked daily delivery activities including orders received and shipped.
  • Assisted in resolving customer complaints related to delivery issues.

Operations Manager

Aramex International Courier
Accra, Ghana
10.2009 - 06.2012
  • Managed day-to-day logistics operations, monitoring incoming deliveries.
  • Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Created and enforced policies and procedures for the entire logistics team.
  • Implemented and planned warehouse safety and security programs and activities.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Supervised workers' activities in receiving, storing, and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Directed investigations to verify and resolve customer or shipper complaints.

Operations Team Member

Aramex International Courier
Amman, JO
08.2005 - 09.2009
  • Utilized shipping software to track and coordinate inventory, shipping, and billing activities.
  • Filled out labels, held tags, and packaged equipment as necessary.
  • Contacted suppliers and vendors to resolve product, order, and shipping discrepancies.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to the appropriate department.
  • Packed, sealed, or affixed postage to prepare materials for shipping.
  • Inspected and recorded incoming and outgoing orders for count, damage, and dates.
  • Examined shipment contents and compare them with manifests, invoices, or orders to verify accuracy.
  • Prepared work orders, bills of lading, or shipping orders to route materials.
  • Completed receiving documents for incoming shipments, filled orders by locating and preparing items for delivery.

Education

Bachelor of Science - Business Administration And Management

The University of Jordan
Amman-Jordan

Timeline

Operations Manager

Auto Lift LLC
04.2023 - 02.2024

Operations Manager

Stallion Express LLC
12.2015 - 04.2023

Dispatch Supervisor

J.B. Hunt Transport Services, Inc.
08.2012 - 11.2015

Operations Manager

Aramex International Courier
10.2009 - 06.2012

Operations Team Member

Aramex International Courier
08.2005 - 09.2009

Bachelor of Science - Business Administration And Management

The University of Jordan

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Fadi Aljada