Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adam Jones

Philadelphia,PA

Summary

Proven leader in strategic account management and client services, with a history of driving revenue growth and enhancing customer engagement at some of the worlds biggest digital agencies. Excelled in developing solutions for Fortune 500 companies, and built many lasting relationships with clients. Experienced with strategic account management, client relations, and business development. Utilizes effective communication and negotiation skills to foster strong client partnerships. Track record of driving revenue growth and achieving key business objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Strategic Account Director

Human Made
09.2023 - Current
  • Spearheaded initiatives aimed at improving internal processes around account management.
  • Led cross-functional teams to develop tailored solutions for complex client challenges, achieving successful outcomes.
  • Negotiated contracts with clients, securing favorable terms that contributed to overall business success.
  • Coordinated sales presentations and provided expert insights to secure new business deals effectively.
  • As the most senior person in the US, I oversaw all of our accounts including NerdWallet, Google and Forbes.
  • Worked with leadership to help bridge the gap between Enterprise and WordPress.

Vice President, Client Services

Shout Digital
08.2022 - 09.2023
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Director of Client Services

Hero Digital
08.2020 - 08.2022
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Worked with numerous Fortune 500 accounts including Apple, Aramark and Comcast.

Account Director

Shout Digital
09.2017 - 08.2020
  • Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
  • Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
  • Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
  • Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.

Account Supervisor

Shout Digital
01.2014 - 04.2017
  • Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
  • Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
  • Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.

Account Manager

Think Ltd.
09.2009 - 01.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

LL.B - Law

Northumbria University
Newcastle Upon Tyne
09.2012

Skills

  • Customer Engagement
  • Key account targeting
  • Sales Presentations
  • Data-driven decision-making
  • Upselling strategies
  • Revenue Growth
  • WordPress Proficiency
  • Well Versed in many other CMS'

Certification

American Marketing Association Certified Marketer

ISTQB Certified Analyst

British Computer Society Certified

Certified Agile ScrumMaster

Certified Product Owner

Timeline

Strategic Account Director

Human Made
09.2023 - Current

Vice President, Client Services

Shout Digital
08.2022 - 09.2023

Director of Client Services

Hero Digital
08.2020 - 08.2022

Account Director

Shout Digital
09.2017 - 08.2020

Account Supervisor

Shout Digital
01.2014 - 04.2017

Account Manager

Think Ltd.
09.2009 - 01.2014

LL.B - Law

Northumbria University

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