Adam Jones
Parkville,MD
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
12
12
years of professional experience
Work History
Food and Beverage Team Leader
Cindy Lou's Fish House
Baltimore, Maryland
02.2020 - 11.2022
- Organized special events such as wine tastings or cooking classes to promote products and services offered by the restaurant.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Provided exceptional service to high volume of daily customers.
Restaurant Manager
Chesapeake Wine Company
Baltimore, Maryland
03.2015 - 11.2019
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with kitchen preparation during peak times as needed.
Liquor Store Associate
Pappas Group
Parkville, Maryland
04.2011 - 02.2016
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Greeted customers to determine wants or needs.
- Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
- Trained new employees in proper store operations procedures.
- Provided excellent customer service by being friendly, helpful and courteous.
Education
Associate of Science - General Studies
The Community College of Baltimore County
Catonsville, MD06-2010
High School Diploma -
Conway High School
Conway, South Carolina06-2000
Skills
- Customer-oriented
- Performance improvement
- Customer service best practices
- Supervisory skills
- Wine history
- Team management
- Customer engagement
- Staff training
Timeline
Food and Beverage Team Leader
Cindy Lou's Fish House
02.2020 - 11.2022
Restaurant Manager
Chesapeake Wine Company
03.2015 - 11.2019
Liquor Store Associate
Pappas Group
04.2011 - 02.2016
Associate of Science - General Studies
The Community College of Baltimore County
High School Diploma -
Conway High School
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