Adam Jones, SHRM-CP
Chicago,IL
Summary
People-focused operations and HR leader with a track record of managing high-volume teams and improving systems in fast-paced, guest-facing environments. Skilled at building culture, leading through change, and driving performance through strong communication and clear expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Jennivee's Bakery & Cafe
06.2024 - Current
- Lead daily operations of a high-volume scratch bakery and café with a team of 20+, overseeing front-of-house, back-of-house, and facilities functions.
- Developed and implemented operational systems for inventory, custom orders, production tracking, and labor management.
- Direct all HR-related functions including hiring, performance management, disciplinary procedures, and employee communication.
- Elevated brand visibility through strategic partnerships, including Pride collaborations with major Chicago institutions.
- Serve as the primary business operator, balancing creative vision with financial sustainability in a turnaround environment.
People Partner
Dom's Kitchen & Market
08.2022 - 04.2024
- Responsible for all HR functions at store level (150+ employees), including payroll, recruiting, onboarding, orientation, training, engagement, and employee relations
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding
- Developed labor tracking system that saved $1k/week in labor costs
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity
Assistant Store Manager
Mariano's
10.2017 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed Center Store departments, accounting for $325k/week in sales
- Food Safety Manager, responsible for upholding all sanitation standards in store
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
People Services & Service Operations Manager
Mariano's
06.2015 - 10.2017
- Served in dual HR and store operations roles across two locations, supporting both people strategy and frontline execution.
- Managed day-to-day HR functions including recruiting, training, payroll, and employee relations for up to 400+ team members.
- Contributed to the success of the company's #1 Chicago store by implementing HR best practices and supporting operational excellence.
Skills
- Interpersonal Communication
- Multitasking Abilities
- Written Communication
- Decision-Making
- Team Building
- Organization and Time Management
- G-Suite
- MS Office
Certification
SHRM-CP – Society for Human Resource Management Certified Professional, May 2023
Timeline
General Manager
Jennivee's Bakery & Cafe
06.2024 - Current
People Partner
Dom's Kitchen & Market
08.2022 - 04.2024
Assistant Store Manager
Mariano's
10.2017 - 08.2022
People Services & Service Operations Manager
Mariano's
06.2015 - 10.2017
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