Adam Kaddah
Summary
Experienced in managing and developing training programs across diverse industries. Excels at implementing strategies for various products and services. Expertise lies in gathering, analyzing, and interpreting data to drive informed decision-making. Driven by a passion for consistently elevating personal and professional standards of excellence. Open to international relocation and eager to explore new opportunities on a global scale.
Overview
18
18
years of professional experience
Work History
Learning Program Manager
DTCC
04.2015 - 03.2022
- Managed the team responsible for the design, development and delivery of customer training programs that support a global portfolio of products and services.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Participated in pilot tests and revised programs based on feedback and results.
- Participated in vendor selection and management process for program initiatives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Instructional Designer
DTCC
07.2007 - 04.2015
- Designed and developed course content, including learning objectives, scenario-based simulations, progress checks, evaluations, job aids, and knowledge assessments
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Analyzed and evaluated training effectiveness and program outcomes.
Training Consultant
IBM, Global Business Services
02.2006 - 05.2007
- Designed and developed online training programs for Capital One Finance and National Grid
- Increased participant satisfaction by incorporating interactive elements and real-world scenarios into training sessions.
- Implemented cross-training to improve depth of skill sets within team.
Training Consultant
Florida Power & Light Company
03.2004 - 02.2006
- Designed, developed and delivered various training programs for FPL power distribution and engineering school
- Increased participant satisfaction by incorporating interactive elements and real-world scenarios into training sessions.
Education
PMP Training -
PM Training
07.2023
Bachelor of Arts - Physics
The University of Texas
05.1997
Skills
- Project Management
- Strategic Planning
- Agile Projects
- Project Coordination
- Technical and business presentation
- Trade lifecycle management and reporting
- Instructional Design
- Customer Relationship Management
- Data Collection & Research
- MS Office and Teams
- Jira
- Salesforce
Timeline
Learning Program Manager
DTCC
04.2015 - 03.2022
Instructional Designer
DTCC
07.2007 - 04.2015
Training Consultant
IBM, Global Business Services
02.2006 - 05.2007
Training Consultant
Florida Power & Light Company
03.2004 - 02.2006
PMP Training -
PM Training
Bachelor of Arts - Physics
The University of Texas
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