Adam Kennedy
Galloway ,OH
Summary
Results-driven Field Supervisor with expertise in quality control, task delegation, and OSHA compliance. Proven track record in enhancing operational efficiency and fostering strong customer relations.
Overview
13
13
years of professional experience
Work History
Plumber
The Eco Plumbers
4691 Northwest Parkway
02.2013 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and service standards.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Offered guidance and training to junior team members.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Conducted thorough inspections and maintenance, preventing potential system failures.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
- Trained new plumbers in best practices, enhancing team efficiency and service quality.
- Adapted quickly to new plumbing technologies, staying ahead in industry.
- Coordinated with local authorities to ensure all installations met regulatory standards.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Reduced water consumption for clients with installation of high-efficiency fixtures.
- Installed modern plumbing systems in new constructions, ensuring compliance with local codes.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Cut and drilled holes in walls to permit passage of pipes.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Diagnosed and repaired plumbing issues, enhancing system efficiency and reliability.
- Trained apprentices in safe work practices, tools usage, and plumbing techniques to improve team performance.
- Evaluated existing plumbing systems for improvements, implementing solutions that increased water conservation.
Education
High School Diploma -
Big Walnut High School
Sunbury, OHSkills
- Field operations
- Site management
- Task delegation
- Quality control
- Work order review
- Technical support
- Customer relations
- Following instructions
- OSHA compliance
- Field inspection
- Site inspection
- Property damage assessment
Timeline
Plumber
The Eco Plumbers
02.2013 - Current
High School Diploma -
Big Walnut High School