ADAM KIFLE
Oakland,CA
Summary
Highly experienced and reliable team leader with a stellar work ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with staff and management.
Overview
20
20
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
01.2024 - Current
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
Security Site Supervisor
Allied Universal Security Services
11.2023 - 01.2024
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Collaborated with management to develop security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Trained security workers on site-specified procedures.
- Performed security investigations and reported findings to client management.
Site Supervisor
Allied Universal Security Services
08.2023 - 10.2023
- Oversaw training of new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Oversaw employee attendance record, assisted with payroll.
- Recorded incident reports with detailed accounts of occurrences.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Conducted regular patrols of facility to detect and deter security threats.
- Collaborated with management to develop security policies and procedures.
Assistant Account Manager
Allied Universal
10.2021 - 07.2023
- Developed and maintained client relationships.
- Effectively coordinated with corporate security team and client security management to ensure security and safety of all persons and property.
- Managed a diverse team of 45 security professionals.
- Worked diligently to resolve unique and recurring issues, and enhancing operations.
- Reviewed and analyzed safety and security procedures and proposed revisions.
- Investigated, prepared and submitted incident reports using Heliaus.
- Managed team compliance with security protocols, company policies, and State licensing requirements.
- Created and maintained weekly schedules including special staffing requests from clients.
- Conducted weekly payroll.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Prepared and presented Quarterly Business Reviews.
Site Supervisor
Allied Universal
11.2018 - 10.2021
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help further develop employess
Day Shift Lead
Allied Universal
08.2018 - 11.2018
- Maintaining the DAR
- Ensure all guards adhere to all standard policies and procedures
- Conduct post and uniform inspections
- Maintaining the daily break schedule
- Implement/oversee emergency procedures
- Recommend staff members for training/discipline
General Security, Allied Universal
03.2018 - 08.2018
- Provide unlocks, escorts and break coverage
- Conduct perimeter checks and building inspections: Sprinkler Valves and emergency phones throughout the building
- Check in tenant guests and assist with the maintenance of the DAR
- Implement emergency procedures
Shift Supervisor
Allied Universal
07.2017 - 03.2018
- Manage the Creation and maintenance of a daily schedule
- Ensure new hires are properly trained and integrated into security operations
- Frequently make post inspections to ensure adequate performance
- Implement emergency procedures
- Maintaining positive client/security relationships
Control Room and Compliance Office
Allied Universal
06.2009 - 07.2017
- Responsible for day to day management, motivation, coaching and training of site employees, specifically executing site-specific orientations including review of Post Orders, routine responsibilities, and how to respond to emergency situations or specific clients’ needs
- Implement the emergency procedures established for the building
- Implement emergency procedures during fires, earthquakes, power failures, etc
- Also assist in the operation of
- Fire/Life/Safety systems
- Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to management
- Responsible for making recommendations for counseling and/or disciplinary action.
Concierge / Valet Service, Guest Relation Services
03.2004 - 06.2009
- Opened doors and assisted guests, residents and visitors entering and leaving resort
- Greeted and acknowledged every guest with a smile and friendly words
- Monitored and directed private and commercial vehicle traffic on resort
- Supplied guests and residents with directions and information about amenities and services
- Thanked guests with real admiration and provided a fond departure
- Anticipated guests’ service requirements
- Provided help to individuals with disabilities
- Actively listened and responded to guest questions
Education
In Progress - Management
Laney Community College
Oakland, CAHigh School Diploma -
Encinal High School
Alameda, CA06.2002
Skills
- Follow-through, dynamic team manager
- Accurate Recordkeeping
- Candidate Vetting
- Employee Timesheet Processing
- Past Due Balance Management
- Manage Contracts
- Employee Evaluation
- Administrative Duties
- Corrective Actions
- Emergency Responses
- Quarterly Reviews
- Dispute Resolution
- Internal Communications
Timeline
Site Supervisor
Allied Universal Security Services
01.2024 - Current
Security Site Supervisor
Allied Universal Security Services
11.2023 - 01.2024
Site Supervisor
Allied Universal Security Services
08.2023 - 10.2023
Assistant Account Manager
Allied Universal
10.2021 - 07.2023
Site Supervisor
Allied Universal
11.2018 - 10.2021
Day Shift Lead
Allied Universal
08.2018 - 11.2018
General Security, Allied Universal
03.2018 - 08.2018
Shift Supervisor
Allied Universal
07.2017 - 03.2018
Control Room and Compliance Office
Allied Universal
06.2009 - 07.2017
Concierge / Valet Service, Guest Relation Services
03.2004 - 06.2009
In Progress - Management
Laney Community College
High School Diploma -
Encinal High School