Adam Kirresh
Cleveland,OH
Summary
Ready to deliver Tier 1 technical support as a Service Desk Analyst by leveraging strong troubleshooting abilities, customer service skills, and technical knowledge in Microsoft and networking environments. Eager to contribute to a growing IT team with a commitment to reliability and excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Datacom Cybersecurity Job Simulation – Forage
- 05.2025
- Investigated cybersecurity incidents and compiled detailed reports with actionable recommendations.
- Conducted risk assessments strengthening understanding of IT operational risks and security posture.
Physical Education Teacher
Al Ihsan School
01.2023 - 01.2025
- Integrated digital tools to enhance engagement and track progress, demonstrating comfort with technology integration.
- Collaborated across teams, honing communication and problem-solving skills essential for IT support roles.
- Developed organizational skills and ability to manage multiple priorities effectively.
Education
B.S. - Cybersecurity and Information Assurance
Western Governors University
Skills
- Proficient in Windows operating systems and Microsoft Office Suite (2010–current)
- Strong understanding of Active Directory administration: user accounts, group management, permissions, password resets
- Experience with Microsoft Exchange, Office 365, and Google Workspace basics
- Knowledgeable in networking concepts: Windows domains, workgroups, mapped drives, shared folders, printer configuration
- Familiarity with remote support tools and IT ticketing systems
- Effective at documenting issues, actions, resolutions, and client communications
- Strong problem-solving and communication skills, able to explain technical issues to non-technical users
- Comfortable working independently and collaboratively in fast-paced, customer-facing environments
Certification
- CompTIA A+ (220-1201 & 220-1202) - Hardware/Software troubleshooting, Operating Systems (Windows, macOS, Linux), Security Best Practices
- CompTIA Network+ - IPv4 Networking, Routing, Switching, VPNs, Network Troubleshooting
- ITIL 4 Foundations - IT Service Management (ITSM), Incident & Problem Management, Change Enablement
- Linux Essentials (LPI) - Linux command line, File system, Permissions, Basic networking
Timeline
Physical Education Teacher
Al Ihsan School
01.2023 - 01.2025
Datacom Cybersecurity Job Simulation – Forage
- 05.2025
B.S. - Cybersecurity and Information Assurance
Western Governors University
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