ADAM M. KLEIN

• Strategic partner to regional CIOs, senior managers, and international technology office.
• Within Planview, effectively managed yearly fiscal and quarterly reforecasting planning, along with implementing and reporting workforce planning.
• Maintained accurate reconciliation of monthly and quarterly budgets, ensuring consistency with planned and forecasted costs for both development and non-development projects in Planview.
• Instrumental in overseeing & managing a budget nearing $70mm via Planview.
• Implemented change log system for monitoring all budget and resource related changes.
• Optimized PMO processes by effectively training, coaching, and sharing information among a diverse group of team members and cross-functional department stakeholders.
• Ensured communication alignment through interaction with diverse stakeholders including CIOs and management
• Addt’l responsibilities include Space Planning: Managed resource workstation assignments and physical location in collaboration with the IST Department.

• Managed the procurement and accounting documentation for five diverse departments: HR, Facilities, Finance, IT and Legal.
• Handled daily processing of purchase orders and invoices totaling $100 million from over 400 suppliers.
• Managed and tracked purchase requisitions using JDE Oracle & Tungsten Invoice Network Portal.
• Collaborated with C-Level Suite department leaders to foster open communication between internal and external stakeholders (i.e. Deloitte, Verizon, Ricoh, Spencer Stuart, Baker & McKenzie, Morgan Lewis, Aon, ADP, Siegfried Group, AWS, etc.)
• Enhanced performance through coaching and training in different departments.
• Enhanced efficiency of end-to-end Procurement Lifecycle Processes by working closely with stakeholders, effectively utilizing JDE Oracle and Tungsten Invoice Network Portal.
• Ensured attainment of Finance/Invoices goals related to Statements of Work (SOWs) and Master Service Agreements (MSAs) by collaborating with category managers, adhering to project scope and deliverables.
• Analyzed bottlenecks in supplier setup, resulting in increased efficiency and reduced delays.
• Reduced the duration of Vendor Onboarding Process from 30+ days to less than a week

• Effectively prioritized tasks, managed multiple projects simultaneously, and ensured alignment with organizational goals while engaging with internal and external global team stakeholders.
• Support following quality processes: computer system validation lead, quality system testing, change management, overseeing tasks for installation of migration of quality testing system: HPALM to qTest
• Updated all necessary documents to ensure compliance with GxP Quality Standards
• Executed project planning using SmartSheet PM tool.
• Conducted gap and risk assessment to identify potential issues, utilized defect tracking log to document and prioritize defects
• Team lead for migration of Rackspace integration with qTest
• Led cross-functional teams to ensure adherence to quality standards.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Coordinated with cross-functional international teams to resolve project issues and mitigate risks.

• Provided IT T/S support and billing systems expertise for Einstein and CSG for up to 40-50 customers daily.
• Successfully implemented and optimized cable modem IPV4/IPV6 TCP/IP settings, WAN settings, static IP settings, and Telnet configuration.
• Optimized phone settings for VOIP communication
• Streamlined functionality and user experience for STB TV Boxes
• Quality Analyst team member by monitoring and grading calls.
• Enhanced team members' performance metrics through coaching and training
• Fostered positive experiences by addressing concerns proactively, resulting in exceptional customer service delivery.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Project Manager
  • Organized project timelines, obtained required materials, established payment agreements, and conducted thorough reviews of Statements of Work.
  • Maintained excellent customer satisfaction levels across all contracted projects
  • Implemented daily risk management practices and established a streamlined 'change management' order process.
  • Managed scheduling of licenses, permits, and inspections across 300+ townships across 3 states.
  • Ensured successful completion of 8-12 Home Improvement Projects per week
  • Collaborated with cross-departmental teams to develop comprehensive plans addressing all aspects of the project lifecycle from inception to closeout. •IT PM
  • Managed Active Directory within Win2000 Server.
  • Coordinated, established and maintained vendor IT relationships
  • Performed and managed daily organizational data backups.
  • Oversaw all aspects of user account management.