Adam Knapp
Operations Executive
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in team development, business development, organizational structure, organizational change leadership, sales driving, operational success routines, delivery systems, financial modeling, data analytics, communications and project management. I achieve results by fostering a high energy, collaborative environment for teams to improve continuously by learning, adapting, problem solving, and executing. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
21
21
years of professional experience
Work History
Head of Infrastructure
Blue Box Air
01.2024 - Current
- Streamlined incident response procedures, minimizing disruptions caused by system outages or security breaches.
- Developed comprehensive IT policies that aligned with industry best practices and regulatory requirements.
- Enhanced infrastructure efficiency by implementing modern technologies and streamlined processes.
- Facilitated company growth by designing scalable network architectures that accommodated expanding user bases.
Head of Operations
Blue Box Air
01.2023 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Director of Operations
Hollyanne Properties LLC
04.2022 - 12.2022
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
Regional Director of Operations
Driven Brands, LLC
06.2020 - 04.2022
- Built and led a team tasked with providing an exceptional customer experience to achieve company financial goals while developing growth strategies and future service models.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Director - Operations Services
United PF Partners, LLC
11.2019 - 03.2020
- Led a team tasked with managing internal communications and building foundational company and operations processes, procedures and systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked closely with organizational leadership to guide operational strategy and preparations for Covid-19 outbreak.
Director - Operations and Business Solutions
Zoës Kitchen/CAVA
09.2017 - 08.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Monitored and coordinated workflows to optimize resources.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Senior Manager - Operations and Business Solutions
Zoes Kitchen
09.2015 - 09.2017
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
District Manager
Potbelly Sandwich Shops
06.2013 - 08.2015
- Increasing operations leadership responsibility culminating in a District Manager positions overseeing nine Potbelly Restaurants and over $20M annual sales.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Supervised 9 locations to enforce high-quality standards of operation.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Regional Training Manager
Potbelly Sandwich Shops
03.2011 - 09.2013
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
- Cultivated a culture of continuous learning across multiple office locations, encouraging employees to pursue professional development opportunities actively.
- Provided coaching and mentoring to aspiring managers, fostering a supportive learning environment.
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Directed training programs and development paths for managers and supervisors.
General Manager
Potbelly Sandwich Shops
01.2008 - 03.2011
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, and schedules.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Potbelly Sandwich Shops
06.2006 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
General Manager of Operations
Phillips Restaurants Inc.
08.2003 - 07.2008
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
Skills
Project Management
Education
General Studies & Business Curriculum -
Timeline
Head of Infrastructure - Blue Box Air
01.2024 - Current
Head of Operations - Blue Box Air
01.2023 - Current
Director of Operations - Hollyanne Properties LLC
04.2022 - 12.2022
Regional Director of Operations - Driven Brands, LLC
06.2020 - 04.2022
Director - Operations Services - United PF Partners, LLC
11.2019 - 03.2020
Director - Operations and Business Solutions - Zoës Kitchen/CAVA
09.2017 - 08.2019
Senior Manager - Operations and Business Solutions - Zoes Kitchen
09.2015 - 09.2017
District Manager - Potbelly Sandwich Shops
06.2013 - 08.2015
Regional Training Manager - Potbelly Sandwich Shops
03.2011 - 09.2013
General Manager - Potbelly Sandwich Shops
01.2008 - 03.2011
Assistant Manager - Potbelly Sandwich Shops
06.2006 - 01.2008
General Manager of Operations - Phillips Restaurants Inc.
08.2003 - 07.2008
Texas A&M University - General Studies & Business Curriculum,
Profile
Change leadership, Organizational influence, Restaurant operations expertise, Process and procedure analysis, Cross-functional team relationships, Team development, Clear, concise communication (oral and written), Multiple deadlines and deliverables balance, Timeline and budget accuracy, Microsoft Office (Word, Excel, PowerPoint), Data analysis skills and decision making, Large and/or highly-complex project leadership, Facilitation and presentation mastery, 979.450.4040, adam.knapp09@gmail.com, Prosper, Texas