Summary
Overview
Work History
Education
Skills
Timeline
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Adam Kollar

Valders

Summary

Customer service manager with a decade of experience in the gaming industry looking to transition into remote role in the booming Sports Book industry. Dedicated to providing an exceptional guest experience while utilizing a deep, personal passion for collegiate and professional sports. Committed to quality service and maintaining the high-energy environment of a premier sports book.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Turtle Island Builders
Lexington, SC
  • Assist in the install, update, and maintenance of various builder services provided by Turtle Island Builders. Addressed questions and concerns to existing and potential customers. Manager CRM and customer database.

Casino Shift Manager

Potawatomi Hotel and Casino
Milwaukee, WI
  • Oversee 6 bars and 25 employees each shift. Ensure all employees are performing job duties and adhering to Potawatomi standards. Oversee inventory and purchasing for Potawatomi bars. Ensure all financial transactions are completed correctly.

Bar Manager

Revel Casinos
Atlantic City, NJ
  • Ensure all casino bars, service stations, and restaurants are stocked to par. Ensure each area staffed with adequate bar porters for shift volume.

Assistant Casino Manager

Oneida Casino
Green Bay, WI
05.2023 - Current
  • Ensure the overall success of each shift including customer service, cooking and bartending staff.

Assistant Food and Beverage Manager

Oneida Casino
Green Bay, WI
05.2023 - 05.2024
  • Assisted in managing daily operations of food and beverage service, ensuring quality and efficiency.
  • Supported inventory management by tracking supplies and placing orders to maintain optimal stock levels.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
  • Implemented training programs for new employees, enhancing service standards and operational knowledge.

Education

Bachelor of Science - Hotel, Restaurant, and Tourism Management

University of South Carolina
Columbia, SC
08.2010

Skills

  • Charismatic, confident and people-focused personality
  • Passionate about providing top level service
  • Sports junkie with deep knowledge of online sports book industry
  • Top organizational and planning skills
  • Excellent verbal and written communication skills
  • Managerial experience in multiple settings including casino gaming
  • Extensive customer service/CRM experience (10 years)
  • A strong desire to be part of the booming Sports Book industry
  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Assistant Food and Beverage Manager

Oneida Casino
05.2023 - 05.2024

Assistant Casino Manager

Oneida Casino
05.2023 - Current

Customer Service Manager

Turtle Island Builders

Casino Shift Manager

Potawatomi Hotel and Casino

Bar Manager

Revel Casinos

Bachelor of Science - Hotel, Restaurant, and Tourism Management

University of South Carolina