Adam Koosman

SHOP FOREMAN | LEXUS OF WAYZATA 2 YEARS - Manage and dispatch daily repair work for a team of 30–40 automotive technicians, balancing workflow, technician productivity, repair quality, and customer needs. - Led shop to 10% year-over-year increase in hours produced. - Train, mentor, and support new and developing technicians to improve technical skills, efficiency, and repair quality. - Serve as a key liaison between Lexus corporate, dealership management, technicians, service advisors, and customers. - Help ensure vehicles are diagnosed and repaired correctly the first time while maintaining Lexus standards and procedures. - Help resolve complex technical and operational issues to keep repairs moving efficiently and minimize delays. - Maintain a strong focus on customer satisfaction and ensuring customers receive a positive experience when leaving the dealership. - Encouraged a safe work environment by actively participating in the dealership safety team. - Help identify and address workplace safety concerns to reduce the potential for technician injuries. SHOP LEAD / LEXUS DIAGNOSTIC SPECIALIST 3 Years - Directed shop activities in the role of Lexus Diagnostic Specialist, offering technical guidance and assistance to fellow technicians. - Diagnosed and assisted with complex Lexus electrical, hybrid, gasoline, and drivability concerns. - Supported technicians with difficult diagnostic and repair procedures. - Trained and developed technicians while upholding high standards for repair quality and efficiency. - Worked closely with service advisors and management to communicate technical findings and repair recommendations. LEXUS MASTER CERTIFIED TECHNICIAN 15+ Years - Maintained Lexus Master Certified Technician status for more than 15 years. - Completed 400+ Lexus certification tests and training courses throughout career. - Extensive training and experience with electric vehicles, hybrid systems, gasoline engines, advanced diagnostics, electrical systems, and Lexus vehicle technology. - Maintained current technical knowledge through continuous Lexus training and certification. - ASE Certified for 20+ years.

• Coordinated repair schedules and managed technician assignments efficiently.
• Ensured compliance with safety standards and maintained a clean work environment.
• Supervised daily operations in service department at luxury automotive dealership.