Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
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Adam Lagendyk

Aurora,CO

Summary

Dynamic and results-driven professional with extensive experience at REI, excelling in customer service and sales techniques. Proven track record of leading teams to achieve over $1 million in labor revenue while enhancing operational efficiency. Skilled in employee training and process improvement, consistently delivering exceptional results and fostering a high-performance culture.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sales Associate to Shop Service Manager

REI
Denver, CO
04.2009 - Current
  • Began as a Sales Associated at the Boulder REI location and worked my way up to Shop Service Manager the the Denver Flagship through various promotions.
  • Manager of the largest labor and revenue Cycle and Ski Service shop in REI.
  • First shop in REI history to reach over $1 million in shop labor revenue and over $1.2 million in sales revenue.
  • Oversaw about 25 employees in the Service Shop and Service Advisor departments.
  • Trained new employees on the use of customer relationship management software systems.
  • Created standard operating procedures for all service functions.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Resolved customer complaints quickly and effectively.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Monitored service performance metrics to identify areas of improvement.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Store Manager

Mountain Air Sports
Santa Barbara, CA
09.2004 - 09.2009
  • Assessed operational efficiency of the store's departments.
  • Developed relationships with suppliers to negotiate better prices.
  • Organized promotional events to increase product awareness.
  • Updated POS system with new products and promotional offers.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.

Roofing General Labor and Service

Finger Lakes Roofing Company
Victor, NY
05.1999 - 07.2003
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Associate of Science - Fisheries And Wildlife Biology

Paul Smiths College
Paul Smiths, NY
05-2004

Skills

  • Customer service
  • Sales techniques
  • Inventory management
  • Employee training
  • Process improvement
  • Customer relationship management
  • Time management
  • Multi-tasking strength

Accomplishments

  • REI's Anderson Award Recipient in 2017

Certification

  • Master Bicycle Technician certification through Barnett's Bicycle Institution

Affiliations

  • I enjoy alpine skiing, mountain biking, hunting, and the outdoors in general. I also enjoy working on improvements around the house.

References

References available upon request.

Timeline

Sales Associate to Shop Service Manager

REI
04.2009 - Current

Store Manager

Mountain Air Sports
09.2004 - 09.2009

Roofing General Labor and Service

Finger Lakes Roofing Company
05.1999 - 07.2003

Associate of Science - Fisheries And Wildlife Biology

Paul Smiths College

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