Adam Lake

As a Jr Salesforce Admin at Marketstar, I owned multiple applications that integrated directly with Salesforce Personally, I was responsible for designing, implementing, and maintaining ongoing support for technologies that supported Sales teams would use daily. My primary role was to cover sales engagement applications like Outreach.io and Apollo.io, with additional support for Gong.io, ZoomInfo, and DialPad. My team and I supported over 1,400+ Sales reps and leaders with various technology builds including internal and external integrations

Additional responsibilities that accompanied my administration of so many technologies included managing vendor relationships, managing licenses, maintaining security audits and compliance across each of our platforms, tool documentation, application scoping and qualifications, and technical training

Administration and subject matter expert of:

• Outreach.io - Sales Engagement
• Apollo.io - Sales Engagement
• Dialpad - Telephony and Conversation Analytics Gong.io - Conversation Analytics
• ZoomInfo - Lead sourcing -
• NeverBounce - Email Verification

In the role of the sole technical support staff, I delivered comprehensive IT support to the entire SLC office.

This encompassed supporting multiple client teams with their individual hardware and software configuration needs. Additionally, I diligently managed and maintained hardware, software, and network access for a user base exceeding 200 individuals.

• Provided prompt and efficient technical support to all contacts, ensuring minimal downtime and maximum productivity
• Coordinated with emergency medical services to provide immediate medical assistance to employees in case of emergencies
• Ranked in the top 5 of technician month over month on several different support teams
• Received Emergency Medical Training
• Previously Certified in CPR and Automated External Defibrillator
• Received Highest Customer Satisfaction Reward x8.