Adam Landis
Oklahoma City,OK
Summary
Experienced Customer Success Manager with a strong background in SaaS, IoT, and telecom industries. Skilled in leading customer onboarding processes, building lasting relationships, and improving retention rates through strategic problem-solving. Demonstrates a keen ability to collaborate with cross-functional teams and navigate complex customer issues to drive satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Ready IoT
Cedar Rapids, IA
10.2016 - Current
- Served as a trusted advisor, guiding Ready Fleet, Asset, and Connect customers through complex solutions.
- Acted as the primary point of contact for the timely resolution of customer issues and requests, ensuring high satisfaction levels.
- Platform expert conducting onboarding and training.
- Collaborated closely with vendors, IT, and product teams to align solutions with customer needs effectively.
- Upsell existing customers on new products and offerings.
- Configure products on the platform for new and existing customers.
- Managed customer contract negotiations and renewals.
Project Manager
Ready IoT
Cedar Rapids, IA
10.2014 - 10.2016
- Lead the planning and implementation of company projects.
- Facilitate the definition of project scope, goals, and deliverables.
- Plan and schedule project timelines.
- Track project deliverables using appropriate tools.
- Monitor and report on the progress of the project to all stakeholders.
Education
Bachelor of Arts - Marketing Communication
Mount Mercy University
Cedar Rapids, IA05-2008
Skills
- Customer onboarding
- Relationship building
- Technical troubleshooting
- Customer retention
- Team collaboration
- Strategic planning
Timeline
Customer Success Manager
Ready IoT
10.2016 - Current
Project Manager
Ready IoT
10.2014 - 10.2016
Bachelor of Arts - Marketing Communication
Mount Mercy University