Adam LaPorte
Enfield,CT
Summary
Driven leader with proven track record at LEGO Systems, enhancing team efficiency and productivity through strategic workforce planning and quality assurance. Skilled in stakeholder management and staff development, adept at mentoring teams to exceed productivity targets. Expert in process development, ensuring customer satisfaction and loyalty. Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets. Skilled Operations Team Leader bringing self-directed and confident management style developed over 8 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills.
Overview
9
9
years of professional experience
Work History
Operations Team Leader
LEGO Systems
06.2017 - 04.2024
- Increased overall efficiency and productivity of team by revamping skills, schedules and daily assignments.
- Set schedules and oversaw daily workflow.
- Led up to 17 employees , making sure we're consistently achieved productivity target and NPS targets.
- Helped set and manage objectives for quality, productivity and compliance.
- Produced detailed reports outlining performance against benchmarks.
- Contributed to interviewing process and made new hire recommendations.
- Analyzed department metrics and performance and reported findings to management.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved escalated customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assistant Manager
Dunkin Donuts
02.2015 - 06.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Fermi High School
Enfield, CT06.2004
Skills
- Quality controls
- Stakeholder Management
- Industry Expertise
- Efficiency optimization
- Team Member Training
- Staff Development
- Policy Development
- Workforce Planning
- Quality Assurance
- Staff Training
- Process Development
Timeline
Operations Team Leader
LEGO Systems
06.2017 - 04.2024
Assistant Manager
Dunkin Donuts
02.2015 - 06.2017
High School Diploma -
Fermi High School
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