Adam Lawson
Lake Mills,WI
Summary
Forward-thinking Operations Specialist bringing 15 years of expertise in power equipment for construction and lawn and garden sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in NetSuite. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Operations Leader
Esch Construction Supply
06.2021 - Current
- Worked across multiple facilities/departments located in WI, MN, IL, and CO
- Managed purchasing/store manager team of 4 and strategies across multiple locations in different states
- Worked closely with vendors, performed annual business reviews and negotiated rebates
- Encouraged and promoted ideas aligned to business needs and benefits.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Negotiated contracts, pricing structures and delivery schedules.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Trained, coached and mentored staff across multiple states to support smooth adoption of new ERP program.
- Trained multiple new to industry technicians in the proper/safe way to diagnose, estimate and repair construction equipment.
Dual Store Manager
Esch Construction Supply
04.2021 - 06.2021
- Work closely with outside sales team across multiple locations to ensure proper stock levels with attention to inventory limits.
- Guide multiple service departments to increase production and decrease machine turn around time frame
- Negotiate with vendors to take better advantage of pricing structure/shipping charges
- Collaborate with offsite Purchasing Manager to validate blanket purchase order quantities to ensure adequate supply of goods
- Maintained high inventory accuracy over 98%
- Managed purchasing, sales, marketing and customer account operations efficiently
- Provided technical support to customer base regarding correct parts, specs and repair procedures.
- Presented best practice and hands on training to groups of customers- aiming to increase efficiency and minimize downtime.
Store Manager
Esch Construction Supply
03.2015 - 03.2021
- Directed overall operation of store front/warehouse/and repair facility
- Reviewed income statements as well as budget documents on monthly basis, noting cost saving opportunities
- Increased parts and service revenue by 20% by coordinating with outside sales team
- Maintain inventory levels by managing market trends and working directly with vendors
- Perform Safety as well as Maintenance Training presentations to customer base promoting best practices to limit down time and to conform to OSHA regulations
- Provided technical support to customer base with in-house mechanics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Route/Territory Manager
Premier Pest Elimination
1 2012 - 02.2015
- Increased account base by 25%
- Perform Pesticide Applications to both residential and commercial properties
- Maintained Good driving Record
- Wrote service plans/proposals for new customers
- Performed services with highest regard to customer/personal safety as well as state regulations
- Worked independently with out supervision
- Train new employees with proper application technique
- Established successful account relationships by building rapport and maintaining consistent communication
Service Technician-Lead
Ace Hardware
2006 - 2012
- Serviced wide variety of outdoor power tools
- Demonstrated usage of new products
- Performed infield service repair
- Consistently exceeded monthly repair goals by more than 15%
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
Certified Service Technician -
Madison Area Technical College
Madison, Wi2006
Skills
- Staff training/development
- Inventory management
- Coaching and mentoring
- Employee reviews
- Recruitment
- Effective leader
- Hiring and Onboarding
- Workflow Optimization
- Operational Reporting
Certification
- Degree in Motorcycle, Marine and Outdoor Power Equipment
- Stihl Gold level technician
- Briggs and Stratton Master Service award
- Honda Master certified
- Wacker Neuson compactor Plate/Rammer certified.
Timeline
Remote Operations Leader
Esch Construction Supply
06.2021 - Current
Dual Store Manager
Esch Construction Supply
04.2021 - 06.2021
Store Manager
Esch Construction Supply
03.2015 - 03.2021
Route/Territory Manager
Premier Pest Elimination
1 2012 - 02.2015
Service Technician-Lead
Ace Hardware
2006 - 2012
Certified Service Technician -
Madison Area Technical College
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