Summary
Overview
Work History
Education
Skills
I can also safely operate Bobcats, small tractors, backhoes, clamp trucks, fork trucks, and mowers
I can also safely operate Bobcats, small tractors, backhoes, clamp trucks, fork trucks, and mowers
Interests
Timeline
Generic

Adam Leader

Gardner,MA

Summary

Adept at fostering team collaboration and elevating service standards, I significantly enhanced customer satisfaction at Anything Auto and Truck Repair. My expertise in inventory management and problem-solving abilities streamlined operations, achieving notable efficiency improvements. My leadership not only boosted productivity but also cultivated a positive work environment, showcasing my commitment to excellence and adaptability.

Service-oriented professional with strong background in managing parts and service operations, ensuring optimal efficiency and customer satisfaction. Proven ability to lead teams, streamline processes, and drive results in dynamic environments. Skilled in inventory management, vendor relations, and technical troubleshooting, with focus on collaboration and adapting to evolving demands. Reliable and goal-focused, consistently delivering high-quality outcomes.

Overview

18
18
years of professional experience

Work History

Service and Parts Manager

Anything Auto and Truck Repair
07.2018 - Current
  • Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
  • Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
  • Streamlined inventory management processes for improved organization and reduced waste.
  • Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
  • Reduced turnaround time on repairs by optimizing workflow processes within the service department.
  • Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
  • Increased customer satisfaction by implementing efficient service and parts management strategies.
  • Ordered parts for customers, repair shops, and service departments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.

Technician/Assistant Parts Manager

North End Subaru/Mazda
04.2013 - 07.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Cemeterian/Landscape Groundskeeper

St.Bernards Parish
09.2006 - 07.2013
  • Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
  • Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
  • Reduced water usage by installing and maintaining efficient irrigation systems.
  • Contributed to a clean environment by disposing of waste materials responsibly through recycling or composting methods when applicable.
  • Completed seasonal tasks such as mulching flower beds or leaf removal ensuring landscapes looked well-kept yearround.
  • Performed routine maintenance on all tools and equipment to ensure peak performance throughout their lifespan.
  • Removed debris and waste from outdoor areas.
  • Operated backhoe and zero turn mowers.
  • Maintained the cemetery vehicles.
  • Dug graves and performed burials with respect and pride in work.
  • Dug and poured foundations for gravestones.
  • Operated tow behind air compressor and jackhammer through frostline to open up graves in the winter.
  • Dug/installed government military flat markers flush with ground.
  • Used compressor to purge the irrigation lines to the water spigots for winter.


Education

High School Diploma -

Goodrich Academy
Fitchburg, MA
06-2007

Skills

  • Task delegation
  • Service scheduling
  • Employee evaluation
  • Equipment procurement
  • Automotive systems
  • Ordering parts
  • Customer service
  • Forklift operation
  • Invoice processing
  • Inventory restocking
  • Staff training
  • Inventory management
  • Vendor relations
  • Coordinating paperwork
  • Sales promotion
  • Returns processing
  • Profit and loss tracking
  • Parts documentation
  • Obsolescence control
  • Teamwork
  • Teamwork and collaboration
  • Positive attitude
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Verbal and written communication
  • Decision-making
  • Team leadership
  • Team collaboration
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Problem resolution
  • Relationship building
  • Team building
  • Professional and courteous
  • Task prioritization
  • Scheduling and coordinating
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Good judgment
  • Professionalism
  • Quality control
  • Complex Problem-solving

I can also safely operate Bobcats, small tractors, backhoes, clamp trucks, fork trucks, and mowers

When i was younger i worked at a paper mill for about a year and a half and learned how to operate bobcats in tight quarters, small loaders, mid size loaders, large loaders, clamp trucks and fork trucks.

I can also safely operate Bobcats, small tractors, backhoes, clamp trucks, fork trucks, and mowers

When i was younger i worked at a paper mill for about a year and a half and learned how to operate bobcats in tight quarters, small loaders, mid size loaders, large loaders, clamp trucks and fork trucks. I also have a strong mechanical background. if trained i am confident on equipment and am capable of maintaining it. 

Interests

In my spare time i enjoy working on my car, taking care of my pets and my daughter

Timeline

Service and Parts Manager

Anything Auto and Truck Repair
07.2018 - Current

Technician/Assistant Parts Manager

North End Subaru/Mazda
04.2013 - 07.2018

Cemeterian/Landscape Groundskeeper

St.Bernards Parish
09.2006 - 07.2013

High School Diploma -

Goodrich Academy
Adam Leader