Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Adam Licht

Maplewood

Summary

Dynamic business leader with over 20 years of experience in launching transformative products and driving sustainable growth. Expertise in leading diverse teams of over 80, utilizing data-driven insights to foster innovation and enhance customer experiences. Committed to making a meaningful impact through strategic leadership that aligns business success with social progress. Highly organized and adaptable, capable of managing complex priorities while empowering teams to achieve outstanding results and cultivate a culture of innovation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Chief Customer Officer

Neota Logic
09.2023 - 09.2025
  • Preserved $6M+ in annual revenue by launching a Customer Success Center of Excellence, tripling in-person client engagements, and stabilizing high-risk accounts during industry-wide contraction
  • Accelerated product development by 50% through refined product-market fit and implementation of product management best practices grounded in real-time market insights
  • Fostered cross-functional alignment in a remote-first environment by introducing daily standups and structured feedback loops between Customer Success, Sales, and Product teams

Global Director, Product Management | CX | UX

Wolters Kluwer
08.2016 - 08.2023
  • Scaled team to 125 by growing consulting revenue and reducing unproductive operational costs
  • Managed $13M budget with healthy margins that self-funded product design system
  • Expanded team beyond UX design into product strategy and research by adding 8 specialists with qualitative and quantitative analytics capabilities
  • Developed 12 new Lean Product capabilities and scaled established development processes through SAFe methods-of-work
  • Moved numerous products from NPS detractor to promoter categories while reducing go-to-market time and client churn

Director of Market Development

IntraLinks
03.2014 - 08.2016
  • Defined, planned, and executed brand awareness programs in the legal vertical to establish sales-ready leads and streamline the B2B communication pipeline
  • Consulted closely with management to design audience-specific brand communications for M&A and legal markets resulting in 11 client articles, 8 blogs, 3 case studies, 2 white papers, 2 product reviews, several videos, and podcasts
  • Built a bridge between ESG and commercial interests that drove new revenues through partnerships
  • Developed multiple business and use cases supporting a quadrupling of the go-to-market budget

Director of Product Management | General Manager

Pro Bono Net
03.2006 - 03.2014
  • Established strategy, product, and operational initiatives leading to M&A and investment opportunities
  • Drove a new SaaS product to market in 8 months for under $800K using cutting-edge Microsoft technology
  • Closed 16 subscription deals with global law firms including Kirkland & Ellis, Linklaters, Paul Weiss, and Skadden
  • Reduced product implementation costs by 50% through corporate partnerships with Business Process Outsourcing providers

Education

MBA - Strategy and Public Policy

The University of Chicago
Chicago, IL

MFA - Photography

The University of Arizona
Tucson, AZ

BFA - Photography

State University of New York
Purchase, NY

Skills

  • Product launch planning
  • Strategic revenue development
  • Organizational change management
  • Product Portfolio Management
  • Product lifecycle oversight
  • Comprehensive product management

Certification

  • Pragmatic Institute | Build
  • Pragmatic Institute | PMC Level 2
  • Pragmatic Institute | Pricing

Timeline

Chief Customer Officer

Neota Logic
09.2023 - 09.2025

Global Director, Product Management | CX | UX

Wolters Kluwer
08.2016 - 08.2023

Director of Market Development

IntraLinks
03.2014 - 08.2016

Director of Product Management | General Manager

Pro Bono Net
03.2006 - 03.2014

MFA - Photography

The University of Arizona

BFA - Photography

State University of New York

MBA - Strategy and Public Policy

The University of Chicago

Additional Information

  • Competitive runner: 10K - 30:42, 5K - 14:47, 1500M - 4:01, 5 Mile XC - 25:13
  • Photographer with exhibitions in New York, Chicago, Dublin, Hamburg, Osaka. Works included in the collections of the Museum of Fine Arts, Houston, the Museum of the Art Institute of Chicago, Prudential, Progressive Insurance, Fried Frank Harris Shriver & Jacobson, and Reader's Digest.

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