Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Adam Liggio

Acworth,GA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Kani House Japanese Steakhouse
Woodstock, GA
10.2020 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Landscape Architect

DC Lawn & Landscaping
Lake Charles, LA
04.2017 - 06.2020
  • Created concept designs and estimated projects for residential and commercial customers.
  • Worked closely with clients in materials and plantings selection and made suggestions on best options for environment.
  • Created and implemented variety of landscaping designs based on residential and commercial customer specifications, climate, location and budget.
  • Provided follow-up appointments with clients to confirm finished projects met expectations.
  • Identified existing plant material and edited landscape intuitively.

Front of House Manager

Cousin's Lebanese Cuisine
Lake Charles, LA
02.2018 - 08.2019
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Implemented contests to promote employee engagement and increase overall sales.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Head Bartender

Cousin's Lebanese Cuisine
Lake Charles, LA
08.2016 - 02.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Server

Buffalo Wild Wings
Lake Charles, LA
04.2014 - 08.2016
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.

Delivery Driver

Jason's Deli
Lake Charles, LA
02.2013 - 04.2014
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Carried out various opening duties within the restaurant, including equipment setup and food preparation.
  • Ensured orders were correct and complete by maintaining meticulous attention to detail and having an extensive knowledge of various products.

Education

High School Diploma -

Saint Louis Catholic High School
Lake Charles, LA
05.2008

Skills

  • Directing Team Members
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Managing Multiple Priorities
  • Technical Proficiency
  • Vendor Performance Monitoring
  • Sales Monitoring
  • Shift Coverage
  • Accounts Payable and Accounts Receivable

Timeline

Assistant Manager

Kani House Japanese Steakhouse
10.2020 - Current

Front of House Manager

Cousin's Lebanese Cuisine
02.2018 - 08.2019

Landscape Architect

DC Lawn & Landscaping
04.2017 - 06.2020

Head Bartender

Cousin's Lebanese Cuisine
08.2016 - 02.2018

Server

Buffalo Wild Wings
04.2014 - 08.2016

Delivery Driver

Jason's Deli
02.2013 - 04.2014

High School Diploma -

Saint Louis Catholic High School

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Adam Liggio