Adam Lira

Experienced Automotive Damage Adjuster and Repair Specialist

With over 17 years in automotive repair and refinishing, offers a comprehensive background in damage estimation across various repairs, including mechanical, collision, and cosmetic refinishing. Experience encompasses estimating repairs, conducting in-depth damage assessments, and building a solid foundation in claims handling and customer satisfaction.

Key Skills and Expertise:

Technical Proficiency: Skilled in using estimating software and claims management systems to create precise repair estimates. Extensive hands-on expertise in automotive mechanical repair, paintless dent repair, collision repair, and cosmetic refinishing enables accurate damage assessments.

Customer-Centric Service: Dedicated to providing empathetic, professional service, adept at explaining repair processes clearly and handling high-stress situations effectively. Experienced in working with insurance companies to facilitate claims, with a strong focus on customer satisfaction.

Analytical Strengths: Proficient in assessing automotive damage, interpreting policy coverage, and delivering accurate cost estimates. Analytical approach supports thorough evaluations of repair needs and generation of detailed reports for customers and insurance representatives.

Meticulous Attention to Detail: Takes a thorough approach when inspecting vehicles for damage, meticulously documenting findings to ensure accurate estimates that support claims processing. Strong organizational skills allow for effective management of multiple cases and comprehensive repair records.

Negotiation Skills: Experienced in negotiating repair costs and settlements with insurance companies and repair facilities to secure fair outcomes. Skilled at mediating between customers and insurers to resolve disputes and clarify coverage.

Specialized Capabilities:

Claims Investigation & Damage Assessment: Skilled at conducting thorough investigations to assess damage, recommend repairs, and ensure estimates are accurate and complete.

Policy Interpretation: Experienced in collaborating with insurance providers to ensure claims align with policy guidelines.

Loss Mitigation & Fraud Detection: Proficient in advising customers on preventing additional damage and detecting potential fraudulent claims.

Report Writing & Time Management: Competent in drafting detailed repair assessments and efficiently managing multiple cases to meet deadlines without compromising quality.

• Key Responsibilities and Accomplishments:
• Repair Estimation and Claims Management:
• Independently assess a wide range of automotive damages, including mechanical, collision, and cosmetic repairs, and prepare detailed repair estimates for customers and insurance companies.
• Act as a liaison between customers and insurers, ensuring claims are handled accurately and in a timely manner.
• Customer Service and Client Relations:
• Provide professional and empathetic customer service, explaining complex repair processes and cost breakdowns to individual customers.
• Maintain long-term relationships with corporate clients, including automotive dealerships, by consistently delivering high-quality service and reliable repairs.
• Business Management and Sales:
• Oversee all aspects of business operations, including sales, financial management, and customer acquisition to drive growth and profitability.
• Implement marketing strategies to attract new business and retain existing customers, contributing to sustained business growth over 17 years.
• Employee Supervision and Training:
• Recruit, manage, and train employees, ensuring they adhere to industry standards, safety protocols, and customer service best practices.
• Develop workflows to maximize efficiency, maintain high repair quality, and ensure timely job completion.
• Technical Repair Expertise:
• As the primary technician, conduct automotive mechanical repairs, paintless dent repair, collision repair, and cosmetic refinishing, ensuring all work meets the highest standards.
• Utilize hands-on expertise to manage and resolve complex repair cases, troubleshooting issues to reduce downtime and improve customer satisfaction.
• Attention to Detail and Quality Control:
• Perform comprehensive vehicle inspections to identify all necessary repairs and document findings meticulously for customers and insurance claims.
• Maintain rigorous quality control measures, overseeing every repair from start to finish to ensure a consistent standard of excellence.
• Negotiation and Problem Resolution:
• Skilled in negotiating repair costs and claims settlements with insurers, balancing customer needs with policy limitations to reach fair resolutions.
• Mediate disputes and clarify coverage details with customers and insurance representatives, ensuring transparent communication and understanding.
• Administrative and Operational Efficiency:
• Streamline business processes to improve productivity, reduce costs, and maintain a well-organized repair schedule.
• Manage inventory, supplies, and vendor relationships to ensure adequate resources for ongoing repairs and customer satisfaction.