Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Litz

Pasadena,MARYLAND

Summary

Experienced Parts Director with 40 years in Ford dealership environments, including 22 years in management positions. Proven success in boosting customer satisfaction and achieving revenue growth through innovative marketing tactics and strategic vendor negotiations. Adept in dealer management systems such as Reynolds & Reynolds, showcasing strong analytical skills to streamline processes and decrease operational errors.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Parts Director

Koons Ford Baltimore
05.2007 - Current
  • Maintained clean, safe, and professional environment in Parts Department reflecting dealership's quality service commitment.
  • Enhanced customer experience through prompt assistance, accurate order fulfillment, and professional inquiry resolution.
  • Cultivated strong vendor relationships to negotiate better pricing and increase overall cost savings.
  • Spearheaded improvements in parts ordering process, reducing errors and increasing order accuracy.
  • Facilitated integration of new dealership management system software into daily operations.
  • Achieved revenue growth through targeted marketing campaigns for parts sales and service specials.
  • Leveraged problem-solving skills to address complex issues related to backorders or discontinued items.
  • Managed parts procurement ensuring timely deliveries, reducing downtime, and enhancing customer satisfaction.

Parts Manager

Towson Ford
09.2002 - 05.2007
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.

Assistant Parts Manager

Rich Mortan's Lincoln Mercury & Mazda
10.1992 - 09.2002
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Submitted reports to senior management to aid in business decision-making and planning.

Parts Counter Sales Person

Bob Bell Ford
05.1988 - 10.1992
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.

Parts Counter Sales Person

Normandy Ford
06.1985 - 09.1988
  • Streamlined organization of incoming stock shipments to enhance operational efficiency.
  • Maintained a clean work environment to support effective warehouse operations.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.

Education

General Studies

Mount Saint Joseph
Baltimore, MD

General

The Community College of Baltimore County
Catonsville, MD

Skills

    Experienced with Reynolds & Reynolds, CDK, CPD, and Tekion dealer management systems

    40 years experience with Ford dealership Parts departments

    22 years of parts management and 11 years in an assistant management role

Certification

Ford Master certification in Parts Management and Service Management.


Hazardous materials certified.


Timeline

Parts Director

Koons Ford Baltimore
05.2007 - Current

Parts Manager

Towson Ford
09.2002 - 05.2007

Assistant Parts Manager

Rich Mortan's Lincoln Mercury & Mazda
10.1992 - 09.2002

Parts Counter Sales Person

Bob Bell Ford
05.1988 - 10.1992

Parts Counter Sales Person

Normandy Ford
06.1985 - 09.1988

General Studies

Mount Saint Joseph

General

The Community College of Baltimore County

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Adam Litz