Adam Lopez
Azusa,CA
Summary
Professional with proven track record in service and management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
16
16
years of professional experience
Work History
Service Advisor
Sierra Honda of Monrovia
04.2019 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Manager
Alex Romo Auto
01.2014 - 03.2019
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Service Advisor
Pepboys Parts And Auto
02.2009 - 11.2013
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Education
Citrus College
Glendora, CAHigh School Diploma -
Gladstone High School
Covina, CASkills
- Vehicle assessment
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Problem-solving abilities
- Reliability
- Records oversight
- Maintenance reporting
- Bill preparation
- Reporting and documentation
- Professional telephone demeanor
- Staff education and training
Timeline
Service Advisor
Sierra Honda of Monrovia
04.2019 - Current
Service Manager
Alex Romo Auto
01.2014 - 03.2019
Service Advisor
Pepboys Parts And Auto
02.2009 - 11.2013
Citrus College
High School Diploma -
Gladstone High School