Colton Norman
Aubrey,Texas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
Bar Manager
Sickies Garage Burgers and Brews
04.2023 - 11.2024
- As the bar manager for Sickies, I was responsible for all the liquor and beer orders, helping change kegs, doing all inventory, keeping cost down but managing to keep a solid LBW on a weekly bases
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 30% improvement over prior onboarding process.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Streamlined inventory management for optimal stock levels and reduced waste.
General Manager
Jakes Gameday
05.2022 - 03.2023
- I was moved from being in an operational role from Endzone bar and grill to becoming the General Manager for Jakes Gameday in Little Elm.
- Formulated policies and procedures to streamline operations.
- To also over see the day to day of the restaurant
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- I was in charge of making sure orders were placed and always in contact with the vendors to make sure all product was in the building
- Managed budget implementations, employee reviews, training, and schedules.
Operational General Manger
Endzone Bar and Grill
09.2021 - 05.2022
- While with Endzone, I played an Operational role
- I was also an acting GM at all4 of the locations
- My job was to make sure all daily reports were done and wrapped correctly, I would also place all liquor orders and every month I would hit all4 locations to do the inventories
- I was also in the Locations running shifts
- Got Bought by another company
Key Hourly Manager/Head Barback
TwinPeaks
09.2020 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Performed weekly bar Inventory
- Became the only Certified barback the company had and would travel to new locations to open and train new barbacks.
- Which I grew to learn the industry in a different perspective
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Pharmaceutical Medicine
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Guest interaction
- Outgoing personality
Timeline
Bar Manager
Sickies Garage Burgers and Brews
04.2023 - 11.2024
General Manager
Jakes Gameday
05.2022 - 03.2023
Operational General Manger
Endzone Bar and Grill
09.2021 - 05.2022
Key Hourly Manager/Head Barback
TwinPeaks
09.2020 - 08.2021
No Degree - Pharmaceutical Medicine
Ultimate Medical Academy
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