Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Adam Mackintosh

Adam Mackintosh

Berwyn,IL

Summary

Talented Project and Program Manager with a verifiable record of success on complex projects. Professional, Google Certified Project Manager, self-motivated to drive projects from start to finish as a leader or as part of a dynamic team. Broad skill set, resourceful and imaginative, creative problem solver with a positive outcome attitude.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Administrator - Business Operations

Synapse Publishing And Entertainment
Forest Park, IL
01.2019 - Current
  • Held bi-monthly meetings with CEO to update work in progress on Music placements for Film, Music Publishing, Festivals and Bookings.
  • Researched and made decisions on all platforms upon which the daily operations of the business would exist.
  • Edited 1 hour videos with attached audio for live worldwide presentation through a multi-channel streaming platform. (See portfolio for examples)
  • Attended conventions as an ambassador for the company to strengthen regional relationships with partners such as, Hyatt, Bose, Fender Guitars, Yelp.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Revised plans weekly to meet changing goals and requirements.
  • Anticipated and prepared required materials for meetings.
  • Managed day-to-day development issues.
  • Developed strategic plans and initiatives.
  • Streamlined workflow.
  • Observed all laws, regulations and other applicable obligations.
  • Coordinated meetings and corporate events.
  • Used measurements, analysis and process alternatives to arrive at best practices. Prime example: streaming platforms for video performances during pandemic
  • Oversaw process improvement initiatives.
  • Translated business priorities into implementable actions.
  • Directed business processes from conceptualization through end-user delivery.
  • Represented company at conferences and seminars to boost outreach.
  • Facilitated fast-paced and dynamic entrepreneurial environment.
  • Improved operation procedure between IT provider and end-users.
  • Facilitated company adoption of Netsuite, Bandzoogle, Final Cut Pro, Logic software and assisted with training employees on usage.
  • Brought on Springboard Music Festival as well as corporate sponsors, Sheraton Hotels, Fitzgerald's Night Club, DR Strings, ReMax Realtors and Berwyn Public Art Initiative.
  • Built and maintained all company websites. Main site: synapsepublishing.com

Website Manager (Project Owner)

TM 1031 Exchange
Santa Monica, CA
01.2011 - Current
  • Collected and responded to CEO needs and created plan with the chief stakeholder to entirely rebuild the outdated site structure and content in a modern CMS.
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors.
  • Managed all high-priority level site breakdowns due to deprecated code and plug-ins.
  • Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Researched and implemented site management platforms such as Wordpress, choosing solutions best suited to unique client needs.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Maintained websites for branches of company including: www.propertyvault.com & www.matchproperty.com
  • Conceptualized, planned and executed original designs for wide range of website properties.
  • Backed up or modified applications and related data to provide for disaster recovery on pair servers.
  • Configured and purchased domains for websites.
  • Worked with CEO, Tim Marshall and art directors at Bitclone, LLC to create dynamic website.

Regional Manager

School Of Rock
Chicago, IL
12.2012 - 11.2015
  • Established and maintained operational standards for (1 existing company location and 1 newly built) location.
  • Change Management project owner at Chicago location with 125% sales increase and full employee adoption in 18 months.
  • Scheduled and facilitated meetings between project stakeholders (CEO, CFO, COO) to discuss deliverables, schedules and conflicts.
  • Filled Chicago location to capacity and requested additional space from COO and CFO to house enrollments on waiting list.
  • Worked with new property owner to negotiate use of the second floor of the building thereby doubling the size of the location.
  • Managed sub-project of multiple contractors building out second floor apartment to convert to child-safe music school.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Worked with fire dept. and City of Chicago zoning and use dept. to obtain proper permitting and adhere to all safety standards.
  • Worked diligently to resolve highly unique complaints, promoting loyalty, retaining 100% of existing clients and enhancing operations.
  • Supervised staff of 25 to optimize brand expansion initiatives, daily operations, systems and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Spearheaded management of locations transition from NetSuite to Frontdesk as the beta for 250 company and franchise schools with the head of IT.
  • Eradicated all duplication and inefficiencies in the Frontdesk migration at our location and developed a system for all other locations to do so as well.


General Manager (Chicago and Glen Ellyn Schools)

School Of Rock
Glen Ellyn, IL
12.2012 - 11.2015
  • Owned project of building location from eggshell to prime location for all potential franchisee tours.
  • Owned project of working with all contractors and sub-contractors to keep project on schedule and within budget.
  • Owned project of integrating school location into community by meeting with Chamber of Commerce leaders and holding meet and greet coffee gatherings at local businesses.
  • Created, booked, promoted and executed grand opening events with major talent performance.
  • Met with all local business owners to convey solidarity in our collective mission to improve the lives of local families.
  • Managed hiring and firing of full staff, as well as payroll and all escalated HR matters.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty with over 400 families.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Held all annual employee reviews and submitted to COO and HR.
  • Developed and implemented the use of Birthday Parties as group events resulting in multiple new enrollments per instance.

Venue Manager (New Venue Project Assistant)

Dante's PDX
Portland, OR, OR
05.2000 - 08.2006
  • Built physical venue in a total remodel from Asian cuisine kitchen to night club for National Touring Acts.
  • Worked alongside venue owner to create one of the West Coasts premier rock clubs recently celebrating its 20 year anniversary.
  • Managed bar and restaurant as bartender serving drinks four nights a week 8pm. to 4am with 100% attendance over six years.
  • Researched and purchased POS operating system (Squirrel) trained all employees and managed all system failures and updates.
  • Managed schedule for 25 employees open seven days per week.
  • Managed all food ordering, scheduling and menu creation for attached pizza business.
  • Booked hundreds of touring artists through major agencies such as CAA, William Morris and Monterey Peninsula Artists.
  • Purchased and delivered inventory from The Oregon Liquor Control Commission of $3-5,000 of liquor weekly,
  • Owned the accounting of Pour Cost Percentage statistics, regulation and reporting.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Assisted with public relations by participating in community events such as Music Fest Northwest, which helped to draw in new business and patrons.
  • Managed all partner and sponsorship accounts such as, Red Bull, Camel, Budweiser, Ketel One, Miller, Deschuttes Brewing, Radio and Print (Willamette Week and The Mercury)
  • Crafted and submitted all press releases for upcoming events to Willamette Week and The Portland Mercury to promote events to the public.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Education

High School Diploma -

Mt. View High School
Vancouver, WA

Skills

  • Website Maintenance
  • Customer Service Process Improvement
  • Site Layout
  • Brand Awareness
  • Customer Needs Assessments
  • Critical Thinking
  • Website Optimization
  • User Training
  • Design Ideas
  • Professional Relationships
  • User Experience
  • Training Junior Team Members

Accomplishments

  • Exceeded revenue targets by 125%.
  • Negotiated lucrative partnerships with Progressive, The Who, Teen Cancer America, Miller, Budweiser, Camel, Red Bull, Ketel One, Absolut, Sheraton/Hyatt Hotels, Ringo Starr, Hard Rock Cafe,
  • Implemented processes to streamline workflow in NetSuite, Front Desk, Multiple POS systems.
  • Promoted to Regional Manager, San Diego to Chicago. Then Regional Marketing Manager (Corporate) in Burr Ridge.
  • Collaborated with team of 400 in the development of Summerfest Event. Biggest event in company, large number of stakeholders. Created entirely new concept, managed and executed with full IT and Communications team, UpBrand branding agency (See Portfolio) and ten Celebrity Guest Mentors Such as Earl Slick (David Bowie, John Lennon) and Jennifer Batten (Michael Jackson, Jeff Beck).
  • Collaborated with team of 1000 in the development of All Star Tour. Assigned task of managing full tour two weeks out. No historical data or contacts. Booked busses, hotels, managed venues and sponsors to create a safe, successful tour for 200 minors with chaperones across the united states. Tour was shared on Twitter by The Who and I was thanked personally by Roger Daltrey in a written statement to the CEO.
  • Collaborated with team of 20 in the development of a live streamed world-wide broadcast of young musicians performing unrehearsed with major international artists such as Amanda Palmer on JBTV. I was also the live host of the show.

Certification

Google Certified Project Manager

HTML Certified

Timeline

Administrator - Business Operations

Synapse Publishing And Entertainment
01.2019 - Current

Regional Manager

School Of Rock
12.2012 - 11.2015

General Manager (Chicago and Glen Ellyn Schools)

School Of Rock
12.2012 - 11.2015

Website Manager (Project Owner)

TM 1031 Exchange
01.2011 - Current

Venue Manager (New Venue Project Assistant)

Dante's PDX
05.2000 - 08.2006

High School Diploma -

Mt. View High School

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Adam Mackintosh