CARLOS MANCERA
ELK GROVE,CA
Summary
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
17
17
years of professional experience
Work History
SAM- STRATEGIC ACCOUNT MANAGER
Kellermeyer Bergenson Services (KBS)
03.2024 - 03.2025
- Account Manager for Target Stores and Target distribution Centers Nationwide.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
REGIONAL OPERATIONS MANAGER
Kellermeyer Bergenson Services (KBS)
11.2017 - 03.2024
- Oversees 325 employees and 9 zone managers with their respective 292 locations throughout Central California, Northern California, Washington and Idaho markets in total generating a 32 million in yearly revenue.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Fosters and motivates zone managers to efficiently accomplish all yearly financial and strategic goals by meeting monthly and reviewing each manager's key performance indicators (KPIs)
- Review company accounts as outlined on their portfolio and submits completed audit inspections once a month or as needed with the zone managers.
- Assists with all human resource relations to recruit, hire, coach, and train new personnel as needed
- Prepares timely submission of daily, weekly, and monthly reports as required by the regional vice president and executive vice president.
- Conducts sales calls in order to bring new clients and foster current business relationships to acquire more sites and introduce new products.
- Ensures customer needs are addressed through diligent adherence to facility maintenance contracts and a timely response to all matters.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- In charge of selecting vendors, negotiating contracts and controlling costs and service delivery.
SALES REPRESENTATIVE
Humana
02.2012 - 10.2017
- Assisted individuals in the enrollment process of the Medicare health insurance plan meeting their needs through effective communication and detailed explanations of plan options.
- Independently conducted client outreach through in-person tabling events and advertisements
COMMERCIAL SALES REPRESENTATIVE
Western Exterminators
02.2008 - 10.2011
- Meet or exceed minimum sales activity requirements and develop self-generated bids and sales in the assigned territory. Branch II and III
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
Education
High School -
Minuto De Dios
Bogota, COL06.1988
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
LANGUAGES
English: Bilingual Proficiency
Spanish: Native / Bilingual Proficiency
Timeline
SAM- STRATEGIC ACCOUNT MANAGER
Kellermeyer Bergenson Services (KBS)
03.2024 - 03.2025
REGIONAL OPERATIONS MANAGER
Kellermeyer Bergenson Services (KBS)
11.2017 - 03.2024
SALES REPRESENTATIVE
Humana
02.2012 - 10.2017
COMMERCIAL SALES REPRESENTATIVE
Western Exterminators
02.2008 - 10.2011
High School -
Minuto De Dios
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