Adam Markossy
Software Engineer
Cocoa,FL
Summary
With a solid background in IT service desk operations, I have a proven history of efficiently logging calls and incidents while meticulously documenting software and hardware issues. Alongside my expertise in triage technical support, I possess excellent communication skills, enabling me to promptly address support queries via phone and email. I am experienced in effectively escalating cases to internal or external support resources and Subject Matter Experts when required. Additionally, as a Lua programming expert, I have a passion for teaching and helping others navigate technology, making me well-suited to support users in utilizing the ServiceNow platform, providing guidance, and delivering training. Furthermore, my ability to perform initial triage using documented solutions and workarounds ensures swift resolutions for customer cases.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Network Security Engineer
Sawhorse Productions
Palm Bay, Florida
04.2022 - Current
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
- Developed and maintained company-wide endpoint security solutions.
- Worked with business partners to balance requirements, security and risk reduction.
Security Engineer
Riotfall RBLX
Palm Bay, FL
07.2021 - Current
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Recommend improvements in security systems and procedures.
- Researched and developed new computer forensic tools.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Engineered, maintained and repaired security systems and programmable logic controls.
Software Engineer
Swenjie Games RBLX
Palm Bay, United States
09.2022 - 05.2023
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Partnered with development team on product development and application support plans.
- Participated in architecture, design and implementation of back-end features using C++, C#, and Lua
- Updated old code bases to modern development standards, improving functionality.
Software Engineer
Gamefam
Palm Bay, United States
07.2020 - 11.2022
- Provided guidance and mentored less-experienced staff members.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Updated old code bases to modern development standards, improving functionality.
- Analyzed proposed technical solutions based on customer requirements.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL 08.2019 - 05.2023
Skills
Network Security Management
Timeline
Software Engineer
Swenjie Games RBLX
09.2022 - 05.2023
Network Security Engineer
Sawhorse Productions
04.2022 - Current
Security Engineer
Riotfall RBLX
07.2021 - Current
Software Engineer
Gamefam
07.2020 - 11.2022
High School Diploma -
Florida Virtual School Flex 9-12
08.2019 - 05.2023