Adam Martinez

Executed record filing system to improve document organization and management.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Volunteered to help with special projects of varying degrees of complexity.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Established administrative work procedures to track staff's daily tasks.
Processed invoices and expenses to facilitate financial management.
Prepared and edited documents and reports for quality and accuracy.
Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
Assisted with organization and maintenance of office filing system for easy retrieval of information.
Created and maintained databases to track and record customer data.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Manage work orders, organize and prioritize workloads
• Liaison between internal work center, communicate job status and estimated completion dates to supervisors and managers as needed
• Worked with production supervisors and managers to ensure all metrics driven action requirements are timely
• Coordinated work flow, and spreadsheets listing breakages and cases to be delivered, coordination of shipments, target ship dates, ensure product is shipped timely, report daily breakages by producing spreadsheet, communication with concierge team for target ship dates, inventory assistance, create case work folders
• Answer customer phone calls and questions, handle customers tax exempt forms to see if they qualify to become tax exempt.

• Worked for a Fiber Optics supplier where I assessed connectors, cleaned cables and connectors, verified cables through a 10-point inspection
• Create excel spreadsheets to track and log all data, managed work orders
• Organized and prioritized workloads to meet delivery deadlines
• Used Outlook to communicate internally between departments
• Created reports and spreadsheets for statistical data presentation.

• Ordered supplies from vendors and issue parts and supplies to employees
• Entered data into computer system for quantities of parts issued and transferred between locations
• Scanned and sort incoming and outgoing supplies, performed physical count of inventory and reconciles, count stock and entered into computer program to generate reports
• Received merchandise and verified and resolved discrepancies with vendors, stock and stack parts and office supplies, label shelves, troubleshoot quantity discrepancies with manufacturing and inspection personnel, process and document returns as required following established procedures, relationships with and vendors, provide customer service

• Greeted customers and provided positive customer service experience, generate leads and enter information into computer system
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Increased sales by offering advice on purchases and promoting additional products.
• Created and worked a customer base using an influence map and cold calling techniques
• Read and interpreted sales contract, supervised customers during vehicle test drives