Adam Martinez
Chesapeake,VA
Summary
I am a knowledgeable Operations Manager with over 25 years of experience. I am focused on maximizing resources to support operations and increase bottom-line profitability. A few strengths consist of being organized, systematic, and relationship building. Over the years I have become successful at overseeing daily operations and making effective decisions to impact business and bottom line profits. Customer-oriented focused on increasing production and minimizing downtime. Deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Strategic planner with comprehensive managerial acumen. Committed associate with years of history meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations/challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Wawa Food Markets
Media, PA
11.2011 - 01.2024
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Appraised inventory levels on frequent basis to order merchandise and keep quantities well-stocked.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented employee recognition programs.
- Tracked monthly key performance indicators to generate reports for business development planning
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Managing Partner
Outabck Steakhouse
Tampa , FL
06.2000 - 10.2011
- Hired, trained and mentored 100's of staff members to maximize productivity.
- Organized team-building activities to foster collaboration among partners.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Implemented effective change management processes across the organization.
- Recruited new partners based on their qualifications and expertise.
- Provided guidance and mentorship to junior partners.
- Attended networking events to promote the company brand.
- Reviewed daily and overall financials to ensure profitability.
- Performed quality control checks on deliverables before they were sent out.
- Ensured compliance with legal regulations and corporate policies.
- Recognized by management for providing exceptional customer service
Education
Some College (No Degree) - Business Administration And Management
Brookdale Community College
Lincroft, NJSome College (No Degree) - Business Management
University of Phoenix
Tempe, AZSkills
- P&L Management
- Schedule Management
- Financial Administration
- Expense Control
- Loss Prevention
- Customer Relationship Management
- Sales Expertise
- Process Improvements
- Analytical Skills
- Profit and Loss Accountability
- Budget Analysis
- Team Leadership
- Multimillion-Dollar P&L Management
- Staff Management/Supervision
- Operations Management
- Employee Development
- Community Outreach
- Strategic Planning
- Communication Skills
- Top Talent Recruiting, Hiring, and Retention
Affiliations
I am a 45 year old and a father of four. When I have free time I enjoy trips to the beach, gardening, fishing, golfing and exploring new restaurants.
Accomplishments
Over the years I have obtained leadership challenge awards, best in class customer service awards, recognition for sales and profits repeated president clubs representing the top 20% in the company.
Certification
Serve Safe Certification
Fats, oils and grease certification
UST certification
Dale Carnegie Leadership award.
Leadership Challenge Completion.
References
References available upon request.
Timeline
General Manager
Wawa Food Markets
11.2011 - 01.2024
Managing Partner
Outabck Steakhouse
06.2000 - 10.2011
Some College (No Degree) - Business Administration And Management
Brookdale Community College
Some College (No Degree) - Business Management
University of Phoenix
Serve Safe Certification
Fats, oils and grease certification
UST certification
Dale Carnegie Leadership award.
Leadership Challenge Completion.
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