Adam Martinez
Irvine,CA
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Mark It Smart
09.2023 - 06.2024
- Assisted accounting by inputting company bills on Quickbooks.
- Contacted representatives to verify and reconcile charges, ensuring accurate billing and payment.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Handled regular administrative tasks including answering phones, sending emails, and filing.
- Assisted with credit card management, placing orders, and addressing computer issues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Coordinated special house orders and client-specific requests.
- Worked collaboratively with team members on various tasks.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
NCM Engineering Corp.
02.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoted positive work environment through effective communication skills among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
INBRACE
02.2022 - 01.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Quality Control Technician
Add On Computer Peripherals
01.2021 - 01.2022
- Worked for Fiber Optics supplier, assessed connectors, cleaned cables and connectors, verified cables through 10-point inspection.
- Create and maintained excel spreadsheets to track and log data, managed work orders.
- Organized and prioritized workloads to meet delivery deadlines.
- Used Microsoft Office to communicate internally between departments.
- Created reports and spreadsheets for statistical data presentation.
- Performed thorough inspections of incoming materials and outgoing products.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Reviewed production processes and identified potential quality issues.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Administrative Assistant/ Inventory Specialist
Glidewell Laboratories
06.2019 - 09.2020
- Ordered supplies from vendors and issue parts and supplies to employees.
- Monitored inventory of department supplies and forms.
- Entered data into computer system for quantities of parts issued and transferred between locations.
- Scanned and sort incoming and outgoing supplies, performed physical count of inventory and reconciles, count stock and entered into computer program to generate reports.
- Received merchandise and verified and resolved discrepancies with vendors, stock and stack parts and office supplies, label shelves, troubleshoot quantity discrepancies with manufacturing and inspection personnel, process and document returns as required following established procedures, relationships with and vendors, provide customer service.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Sociology
Cal State Fullerton
Fullerton, CA05.2024
Associates Of Arts: Liberal Arts - Arts, Humanities And Communication
Santiago Canyon College
Orange, CA05.2022
Associates Of Arts: Liberal Arts - Social And Behavior Sciences
Santiago Canyon College
Orange, CA05.2022
Skills
- Customer Service
- Quickbooks
- Microsoft office 356
- Office Administrative Support
- Knowledge in CRM, GP, Salesforce
- POS Inventory System Operation
- Spreadsheet management
- Documentation and reporting
- Scheduling
- Data Entry Documentation
- Office Supplies and Inventory
- Record keeping and File Management
- Multitasking and Time Management
- Case File Preparation
- Deadline-oriented
- Dedicated Team Player
Timeline
Administrative Assistant
Mark It Smart
09.2023 - 06.2024
Administrative Assistant
NCM Engineering Corp.
02.2023 - 08.2023
Administrative Assistant
INBRACE
02.2022 - 01.2023
Quality Control Technician
Add On Computer Peripherals
01.2021 - 01.2022
Administrative Assistant/ Inventory Specialist
Glidewell Laboratories
06.2019 - 09.2020
Bachelor of Science - Sociology
Cal State Fullerton
Associates Of Arts: Liberal Arts - Arts, Humanities And Communication
Santiago Canyon College
Associates Of Arts: Liberal Arts - Social And Behavior Sciences
Santiago Canyon College