ADAM MARTINEZ
El Paso
Summary
Experienced Residential Technician with over 10 years in telecommunications, focusing on safety compliance, team leadership, and customer service. Skilled in inventory management and electrical troubleshooting, driving operational efficiency and client satisfaction. Leverages advanced tools and bilingual communication to build strong client relationships and enhance service installations. Dispatching expertise ensures team organization and workflow efficiency.
Overview
17
17
years of professional experience
Work History
Fiel operator
T-Fiber
Las Cruces
01.2026 - Current
- Operated and maintained fiber optic installation equipment effectively.
- Collaborated with teams to troubleshoot network issues efficiently.
- Monitored system performance and reported anomalies promptly.
- Commercial installs, worked side by said with construction crew to get areas serviced.
- Held safety meetings for weekly meetings
SENIOR RESIDENTIAL TECHNICIAN
Comcast
Las Cruces
01.2019 - 09.2024
- Led residential service installations, ensuring safety compliance and enhancing customer satisfaction.
- Managed equipment inventory and tool maintenance, optimizing operational efficiency.
- Utilized advanced tools for high-altitude installations, maintaining rigorous safety standards.
- Updated customer accounts for accurate service records, fostering positive client relationships.
- Streamlined warehouse operations through systematic equipment reconciliation and inventory management, maintaining optimal supply levels for critical installation materials.
SALES ASSOCIATE
Comcast
Las Cruces
11.2015 - 01.2019
- Working directly with customers in a retail location, evaluating the customer's potential product needs, and making appropriate recommendations.
- Providing outstanding customer service with all customer interactions.
- Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Maintaining detailed sales product knowledge, including competitive information.
STORE MANAGER
Verizon Wireless
Seattle
01.2010 - 11.2015
- Controlled inventory and cash management while executing store opening and closing procedures to maintain operational integrity.
- Oversaw daily operations to ensure efficient store functioning, fostering a clean, safe environment for customers and employees.
- Led store employees in fast-paced environment through effective communication and constructive feedback, enhancing team cohesion.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
GED -
State of New Mexico
Skills
- CDL License , Forklift Certified , Time Management, Bilingual, Project Management, Power Tools, Electrical, Problem Solving, Multitasking, Sales, Team Leadership, Safety Leader, Inventory Management, Customer Service, Microsoft; Word/Office/Outlook/Teams, Quickbooks
- Fiber optic installation
- Network troubleshooting
- Equipment maintenance
- Field Operations
LANGUAGES
English (Native), Spanish (Native).
Timeline
Fiel operator
T-Fiber
01.2026 - Current
SENIOR RESIDENTIAL TECHNICIAN
Comcast
01.2019 - 09.2024
SALES ASSOCIATE
Comcast
11.2015 - 01.2019
STORE MANAGER
Verizon Wireless
01.2010 - 11.2015
GED -
State of New Mexico