Adam Martinez Mendoza
Henderson,NV
Summary
Adept at enhancing operational efficiencies and software quality, my tenure at Zoox showcases my proficiency in manual testing. Leveraging skills in business marketing and team management, I've significantly improved customer satisfaction, embodying a blend of technical expertise and managerial acumen. Developed key skills in high-pressure, collaborative environment, focusing on meticulous software testing processes. Skilled in identifying systemic issues and implementing effective solutions. Seeking to transition into new field, leveraging analytical abilities and detail-driven approach to contribute to new challenges.
Overview
7
7
years of professional experience
Work History
Software Testing Specialist
Zoox
02.2023 - Current
- Maximized testing coverage by strategically employing different types of testing methodologies such as functional, regression, system integration, and compatibility testing.
- Ensured compliance with industry standards by staying informed about best practices for software testing methodologies and tools.
- Enhanced software quality by meticulously executing test plans and identifying defects in the system.
Logistics Manager
Drop It for America
01.2022 - 02.2023
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- In charge of USA website and Canadian website.
Small Business Owner
MM Haulers
02.2019 - 10.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Sales Associate Supervisor
Conns Home Plus
03.2018 - 01.2022
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
Education
Associate of Arts - Criminal Justice
College of Southern Nevada
Las Vegas, NVSkills
- Manual testing
- Planning and execution
- Strong leadership
- Business marketing
- Operational management
- Sales team training
- Team management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Software Testing Specialist
Zoox
02.2023 - Current
Logistics Manager
Drop It for America
01.2022 - 02.2023
Small Business Owner
MM Haulers
02.2019 - 10.2022
Sales Associate Supervisor
Conns Home Plus
03.2018 - 01.2022
Associate of Arts - Criminal Justice
College of Southern Nevada
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