Adam Mason

Master Automotive Technician

AAA Car Care Center

11.2006 - Current

Managed customer expectations by providing clear repair timelines.
Instructed team members in repair and upkeep procedures for cars and light trucks.
Provided mentorship to junior staff, improving their technical proficiency.
Increased shop revenue by identifying and promoting additional repair services to customers.
Conducted safety and emissions inspections.
Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Used specialized tools to detect leaks in gas and refrigerant systems.
Reduced vehicle downtime for clients by performing timely preventive maintenance services.
Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Collaborated with other technicians for efficient problem-solving in challenging repair situations.
Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
Increased repeat business through building strong relationships with customers based on trust and quality of service.
Streamlined workflow processes by managing service schedules and prioritizing urgent repairs.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Changed, rotated, and balanced tires on different types of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Replaced damaged, missing, or defective parts with new and refurbished components.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Read and followed technical documentation to complete accurate repairs.
Performed emissions tests according to standard procedures.
Analyzed vehicle data using advanced diagnostic equipment.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Corrected faults and maximized performance by rebuilding systems and individual components.
Repaired and replaced worn and damaged components.
Investigated customer complaints to identify cause of malfunctions.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients, and volume resellers.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
Maintained accurate records of time and materials required to perform repairs and service.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.

Summary

Overview

Work History

Master Automotive Technician

Education

Skills

Certification

Timeline

Master Automotive Technician

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