Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees to meet customer and business demands. Articulate, forward-thinking, and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service, facility oversight skills, and more than 12 years of experience. Highly effective and comfortable working with people at all levels in the organization.
Hi, I’m
Adam McAllister
Financial Services.
Raleigh,NC
Summary
Overview
8
years of professional experience
1
Certification
Work History
JAMac MarketingRaleigh, NC
Marketing Consultant
05.2020 - Current
Job overview
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 15 key accounts.
- Regularly updated and edited content for 7 websites.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Conducted market research and reported on clients' competition.
- Directed marketing plans for 100+ clients, proactively servicing needs, maintaining satisfaction, and consistently achieving profit goals.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing total sales revenue by 125% over 30 days.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Wells Fargo AutoRaleigh, NC
Loan Documentation Processor
10.2018 - Current
Job overview
- Identified audit parameters to comply with quality standards.
- Modeled innovative solutions to respond to organizational needs.
- Provided staff training and mentorship in preparing communication content for different media outlets.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled 95 accounts per day to address customer inquiries and concerns
Wells Fargo Dealer ServicesGreenville, NC
Customer Service Representative
06.2016 - 10.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled 125 calls per day to address customer inquiries and concerns
Education
Dutchess Community CollegePoughkeepsie, NY
Associate of Applied Science from Computer And Information Sciences
06.2014
University Overview
Dutchess Community CollegePoughkeepsie, NY
GED
04.2007
University Overview
Skills
- Data Visualization
- Social Media Integration
- Computer Proficiency
- Analyzing Data
- Content Marketing
- Executive Leadership
- Employee Motivation and Performance
- Leadership and People Development
- Operational Analysis
- Strategic Planning
- Microsoft Office
- Workflow Development
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Collaborated with team of 20 in the development of JAMac Research Project.
- Resolved product issue through consumer testing.
Certification
- Licensed Notary - 2019-2024
- CNP - Certified Notary Public
Timeline
Marketing Consultant
JAMac Marketing
05.2020 - Current
Loan Documentation Processor
Wells Fargo Auto
10.2018 - Current
Customer Service Representative
Wells Fargo Dealer Services
06.2016 - 10.2018
Dutchess Community College
Associate of Applied Science from Computer And Information Sciences
Dutchess Community College
GED
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