Adam McIntyre
North Charleston,SC
Summary
Dynamic and results-driven professional with extensive experience in loss prevention and security systems, notably at Sam's Club. Proven track record in reducing inventory shrinkage through effective surveillance techniques and incident reporting. Exceptional interpersonal skills foster strong relationships, enhancing team collaboration and client satisfaction. Committed to maintaining safety and compliance in high-pressure environments.
Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Offering 15 years of experience in security.
Dependable Asset Protection Associate with 5 years of experience. Extensively knowledgeable about Operational Security and modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems.
Overview
17
17
years of professional experience
Work History
Asset Protection Associate
Sam's Club, Walmart
06.2020 - Current
- Wrote reports outlining activities and results.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Kept patrons and employees safe and from criminal activity.
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting/pilferage
- Patrolled store departments to check for suspicious activities.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Enhanced training processes for both clients and departments to increase overall functionality.
Delivery Driver
FedEx
02.2020 - 06.2020
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Licensed Insurance Agent
DialAmerica
02.2019 - 01.2020
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Logistics Account Executive
Total Quality Logistics Inc.
06.2018 - 01.2019
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Prospected new sales leads from directories, referrals and partners.
- Researched potential clients and markets to prepare for appointments.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Sales and Leasing Executive
Hendrick Toyota of North Charleston
01.2017 - 02.2018
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Proactively managed client correspondence and recorded tracking and communications.
- Networked at events and by phone to expand business profits and revenues.
Correctional Sergeant
North Carolina Department of Corrections
01.2008 - 12.2016
- Handled inmate counts and searches for missing inmates.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised 12 employees and performance of tasks and managed 288 offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Participated in development of correctional policies and procedures.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
High School Diploma -
Richmond Senior High School
RockinghamSkills
- Front-end monitoring
- Package inspection
- Security systems expertise
- Loss prevention experience
- Audit conduction
- Property damage investigation
- CCTV monitoring
- Policy enforcement
- Department reviews
- Surveillance techniques
- Inventory management
- Incident reporting
- Securities safekeeping
- Report writing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Asset Protection Associate
Sam's Club, Walmart
06.2020 - Current
Delivery Driver
FedEx
02.2020 - 06.2020
Licensed Insurance Agent
DialAmerica
02.2019 - 01.2020
Logistics Account Executive
Total Quality Logistics Inc.
06.2018 - 01.2019
Sales and Leasing Executive
Hendrick Toyota of North Charleston
01.2017 - 02.2018
Correctional Sergeant
North Carolina Department of Corrections
01.2008 - 12.2016
High School Diploma -
Richmond Senior High School
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