Adam McLaughlin

Responsible for assisting difficult customers as a Senior Representative over the Call Center and Lobby

Focused on being accessible for Customer Service Representatives needing guidance with customers and CIS issues

Manage Customer Service monthly reports as well as varied payment reports and our refugee transfer documentation

Compile weekly timesheets for Payroll on behalf of the Call Center

Hold the position of back up to the Commercial Department and the Lobby

Work customer submitted e-mails to Customer Service

Versed in many programs used to investigate and cancel digital payments

Implement fun activities for the Call Center to enjoy and boost morale

Worked alongside and helped a large variety of employees in Customer Service

Adapted to new policies and personnel changes

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Trained multiple Customer Service Representatives
• Held the backup position for Data Coordinating