Adam McMahan
Owens Cross Roads,AL
Summary
Proven track record of enhancing patient satisfaction and operational efficiency at Huntsville Hospital, showcasing expertise in Clinical Data Management Systems and exceptional customer focus. Achieved significant improvements in quality control and data accuracy, fostering a safe and productive work environment. Continuously pursued professional development to stay at the forefront of technological advancements. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Laboratory Technician
Huntsville Hospital
10.2023 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Sales and Service Technician
Safe Haven Security
12.2022 - 10.2023
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Implemented upselling strategies when appropriate during the sales process, maximizing revenue opportunities with existing clients.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Created and prepared customer specific contracts to present to senior management before presenting to customer.
Sales and Service Technician
Precision Door Service Of Huntsville
08.2020 - 11.2022
- Input customer sales information into POS system to process orders.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Utilized consultative sales approach to offer products to meet customer needs.
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Contributed to cohesive team dynamics by fostering open communication channels among peers, management, and customers alike.
- Utilized strong organizational skills to manage multiple tasks simultaneously without compromising attention-to-detail or overall productivity.
- Exceeded performance metrics regularly through diligent work ethic combined with advanced problem-solving capabilities.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Collaborated with team members to develop innovative solutions to complex customer challenges.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Increased sales revenue by consistently upselling products and services to customers.
- Navigated through online programs to identify solutions and notate customer files.
- Pursued professional development opportunities including industry certifications or workshops to stay current on relevant trends within the field of sales and service technology.
- Provided comprehensive training to new staff members, ensuring the highest levels of service quality and professionalism.
Clinical Research Assistant - Electrophysiology
Huntsville Hospital
03.2019 - 08.2020
- Participated in site monitoring visits, addressing any concerns or discrepancies related to patient enrollment or data collection procedures.
- Monitored safety events during clinical trials by promptly reporting adverse events and implementing corrective action plans as needed.
- Maintained up-to-date knowledge of industry regulations by attending professional development seminars and reviewing relevant publications regularly.
- Facilitated efficient organization of study-related documents through meticulous record-keeping practices.
- Educated patients regarding all facets of clinical study participation.
- Improved patient retention rates in longitudinal studies by establishing rapport with participants and maintaining regular follow-up communication throughout trial duration.
- Enhanced patient recruitment by developing targeted outreach strategies and materials for clinical trials.
- Supported investigators with the design and implementation of study protocols, ensuring adherence to regulations and ethical guidelines.
- Expedited study progress by overseeing timely completion and submission of required documents, forms, and reports in accordance with regulatory guidelines.
- Coordinated with multidisciplinary teams to facilitate smooth communication between researchers, clinicians, and support staff.
- Managed study databases, ensuring accurate data entry, storage, and retrieval for analysis purposes.
- Provided training to new team members on proper procedures for data collection, documentation, and reporting in clinical trials.
- Streamlined data collection processes for improved accuracy and efficiency in clinical research projects.
Education
Bachelor of Science - Exercise Science And Kinesiology
University of Alabama in Huntsville
Huntsville, AL 12.2018
Skills
Proficient in Microsoft Office
Clinical Data Management Systems
Data management and reporting
Detailed Data Analysis
Continuous learning mindset
Strong hand-eye coordination
Quality control inspection
Customer Focus
Performance Improvement
Workplace Safety
Timeline
Laboratory Technician
Huntsville Hospital
10.2023 - Current
Sales and Service Technician
Safe Haven Security
12.2022 - 10.2023
Sales and Service Technician
Precision Door Service Of Huntsville
08.2020 - 11.2022
Clinical Research Assistant - Electrophysiology
Huntsville Hospital
03.2019 - 08.2020
Bachelor of Science - Exercise Science And Kinesiology
University of Alabama in Huntsville