Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam McWhorter

Garland,Texas

Summary

Operations Manager with extensive experience in driving revenue growth through strategic process improvements and data analytics. Skilled in team development and logistics management, enhancing customer satisfaction and operational efficiency. Proficient in leveraging Power BI and SQL to optimize performance and deliver actionable insights.

Overview

15
15
years of professional experience

Work History

Operations Manager

Famous In Oregon
Prosper, Texas
05.2024 - Current
  • Led hiring, training, and development initiatives to cultivate a high-performing team.
  • Developed strategies that drove revenue growth in brick-and-mortar and e-commerce operations.
  • Achieved 70% year-over-year revenue growth through data-driven initiatives and process enhancements.
  • Collaborated with stakeholders and shipping manager to refine policies, boosting operational efficiency.
  • Optimized logistics and fulfillment processes to enhance operational smoothness and customer satisfaction.
  • Utilized data analytics to monitor performance and identify opportunities for continuous improvement.
  • Focused on customer retention by enhancing service quality and fulfillment speed.
  • Improved overall shopping experience through strategic service enhancements.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Manager II, Global Support Operations

RealPage, Inc.
Richardson, Texas
10.2018 - 05.2024
  • Directed global team of data analysts to create Power BI dashboards, providing actionable insights for executive leadership.
  • Presented critical findings that informed strategic decision-making and enhanced operational efficiencies.
  • Coached and mentored team members, promoting professional development and optimizing performance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed the Lead to Exceed program, a year-long leadership course focused on developing advanced skills in conflict resolution, strategic goal-setting, and team leadership.
  • Recognized with a Critical Employee Certificate for leading the successful transition of call center operations from in-person to fully remote during the COVID-19 lockdowns, ensuring business continuity and minimal disruption.

Reporting Development Manager

Advantix
Richardson, Texas
01.2010 - 10.2018
  • Oversaw daily operations of team of 8 employees, maximizing efficiency in report generation.
  • Collaborated with Account Management to secure credits and implement report modifications, producing up to 50,000 reports monthly.
  • Consistently achieved objectives, KPIs, and deadlines while upholding quality standards.
  • Developed tailored reports using Crystal Reports, SQL, Infoburst, and SSRS to fulfill client requirements.

Education

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
06-2002

Skills

  • Operations management
  • Retail and e-commerce growth
  • Process improvement
  • Workflow optimization
  • Team development and leadership
  • Data analytics and reporting
  • Power BI and SQL
  • Customer success and retention
  • Logistics and fulfillment management
  • Project management

Timeline

Operations Manager

Famous In Oregon
05.2024 - Current

Manager II, Global Support Operations

RealPage, Inc.
10.2018 - 05.2024

Reporting Development Manager

Advantix
01.2010 - 10.2018

High School Diploma -

Royal Palm Beach High School

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