Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Meador

Little Plymouth,VA

Summary

At Southeastern Truck And Trailer Co, I spearheaded a team, enhancing operational efficiency and customer satisfaction through expert engine diagnostics and exceptional service. My leadership and problem-solving skills, coupled with a strong work ethic, significantly boosted productivity. Specializing in diesel engine repair and customer relations, I achieved a notable increase in service quality and team performance. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with 17 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair.

Overview

12
12
years of professional experience

Work History

Automotive & Diesel Technician

Curtis Contracting Inc.
12.2023 - 06.2024
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
  • Participated in ongoing training programs to stay current with advancements in automotive technology and repair techniques.
  • Supported team members in troubleshooting complex issues, resulting in successful problem resolution.
  • Increased shop revenue through upselling additional services based on identified vehicle needs.
  • Reduced repair time for customers by effectively multitasking and prioritizing work orders.
  • Maintained a safe work environment by adhering to strict safety guidelines and protocols.
  • Contributed to a positive workplace culture by fostering strong relationships with peers and supervisors alike.
  • Safeguarded against costly errors with meticulous attention to detail during inspection processes.
  • Improved efficiency in the workshop by organizing tools, equipment, and workspace for easy access.
  • Maximized productivity levels by consistently completing assigned tasks within projected timeframes.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Performed safety and emissions inspections.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.

Shop Manager /Lead Service Technician

Southeastern Truck And Trailer Co
11.2017 - 09.2023
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Shop Foreman /Lead Diesel Technician

Oakley Tank Lines
06.2016 - 11.2017
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of [Number] technicians and shop professionals.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Managed materials inside shop and at job locations.
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Troubleshot equipment to reduce service calls and downtime.
  • Maintained current knowledge of emerging trends in diesel technology through continuous professional development and training.
  • Reduced downtime of equipment by effectively prioritizing and managing workload among team members.
  • Achieved high customer satisfaction ratings with prompt and accurate diagnosis of issues in diesel engines.
  • Increased shop productivity through the implementation of innovative tools and technologies for diagnostics and repairs.
  • Troubleshot complex mechanical issues using advanced diagnostic tools, reducing repair times significantly.
  • Improved service turnaround time by implementing efficient scheduling practices within the workshop.

Road Service Technician

Road Service Express LLC
01.2015 - 06.2016

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  • Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
  • Performed regular maintenance tasks for optimal vehicle performance and longevity.
  • Managed workload effectively by multitasking, prioritizing tasks and delegating when necessary to optimize productivity and customer satisfaction.
  • Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
  • Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
  • Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
  • Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
  • Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
  • Increased customer satisfaction through efficient roadside assistance and quality repairs.
  • Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.

Shop Foreman / Equipment and Truck Technician

Metheny Contratcing
01.2012 - 01.2015
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Managed materials inside shop and at job locations.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.

Education

GED -

Chesterfield Technical Center
Chesterfield, VA

No Degree - Diesel Mechanics

TSEDS
Fort Lee, VA

No Degree - Diesel Power Generation

TSEDS
Fort Lee

Skills

  • Brake System Maintenance
  • Engine diagnostics
  • Diesel Engine Repair
  • Fuel Injection Systems
  • Steering System Repair
  • Tire balancing
  • Clutch Replacement
  • Suspension Repair
  • Exhaust system repair
  • Welding and fabrication
  • Vehicle Inspection
  • Cooling System Service
  • Hydraulic systems
  • Emissions Control
  • Air Conditioning Service
  • Ignition system repair
  • Wheel Alignment
  • Automotive Electrical Systems
  • Drive Train Repair
  • Belt and hose replacement
  • Diagnostic Equipment Operation
  • Automatic Transmission Repair
  • Manual Transmission Repair
  • Fluid Exchange Services
  • Engine Performance Tuning
  • Oil Change Service
  • Strong Work Ethic
  • Customer Service
  • Changing tires
  • Changing Oil
  • Problem-Solving
  • Hand and power tools
  • Replacing parts
  • Brake Systems
  • Replacing Filters
  • Parts Replacement
  • Engine repair

Timeline

Automotive & Diesel Technician

Curtis Contracting Inc.
12.2023 - 06.2024

Shop Manager /Lead Service Technician

Southeastern Truck And Trailer Co
11.2017 - 09.2023

Shop Foreman /Lead Diesel Technician

Oakley Tank Lines
06.2016 - 11.2017

Road Service Technician

Road Service Express LLC
01.2015 - 06.2016

Shop Foreman / Equipment and Truck Technician

Metheny Contratcing
01.2012 - 01.2015

GED -

Chesterfield Technical Center

No Degree - Diesel Mechanics

TSEDS

No Degree - Diesel Power Generation

TSEDS
Adam Meador