Adam Mendez
San Antonio,TX
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
6
6
years of professional experience
Work History
Route Sales Representative
Frito Lay
San Antonio, TX
03.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Maintained positive relationships with customers through Communication and ensuring stores shelf's are merchandise with product .
Sales floor department supervisor
Lowe's Home Improvement
Goliad, San Antonio, TX
10.2019 - 03.2022
- Plumbing, Millwork, Appliances, Cabinets, Lawn, Providing resources and tools to support employees directly helping customers
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisting with ensuring store is stocked, recovered & merchandise daily to provide the best service for our customers
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
- Coaching, training & developing employees about store systems, procedures and product knowledge
- Following up department task & managing performance
- Having daily & weekly huddles or meetings to discuss store sales and customer reporting to address accomplishments or improvements
- Creating & building special orders for customers in project tool
- Communicating with Lowe's contractors to ensure customers installations of products are being Installed correctly and by install date given
- Ensured Department and Store staff were scheduled correctly to business needs
- Communicating with vendors and merchants to ensure product is being ordered and merchandise to business needs
- Building relationships & providing knowledge with customers to help them complete their home improvement jobs or projects
Sales Floor Department Supervisor
Lowe's Home Improvement
San Antonio, TX
08.2016 - 10.2019
- Lawn & Garden, Paint,
- Flooring, Home decor and Electrical, providing resources and tools to support employees directly helping customers
- Assisting with ensuring store is stocked, recovered & merchandise daily to provide best service for customers
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
- Coaching, training & developing employees about store systems , procedures and product knowledge
- Following up department task & managing performance
- Having daily & weekly huddles or meetings to discuss store sales and customer reporting to address accomplishments or improvements
- Communicating with Lowe's contractors to ensure customers installations of products are being Installed correctly and by install date given
- Ensured Department and Store Staff were scheduled correctly to business needs
- Communicating with vendors and merchants to ensure product is being ordered and merchandise to business needs
- Building relationships & providing knowledge with customers to help them complete their home improvement jobs or projects
Education
High School Diploma -
Somerset High School
No Degree - Kinesiology
Palo Alto College
San Antonio, TXSkills
- Team Leadership
- Sales management
- Staff training
- Merchandising
- Home improvement knowledge
- Route Deliveries
- Product Display
- Sales Representation
- Route Management
- Effective Customer Communication
- Customer Service and Assistance
- Sales Forecasting
Timeline
Route Sales Representative
Frito Lay
03.2022 - Current
Sales floor department supervisor
Lowe's Home Improvement
10.2019 - 03.2022
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2016 - 10.2019
High School Diploma -
Somerset High School
No Degree - Kinesiology
Palo Alto College
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