Adam Mendoza

Responsible for identifying and meeting financial service needs of portfolio of customers. Help identify ways in which Frost can best serve their customer needs. Responsible for sales and servicing of all bank products and services. Worked with operations and sales team to achieve personal goals in areas of deposit growth, business relationship growth, and consumer relationship growth.

· Provide accurate, friendly, and professional service to customers.

· Discussed personal financial needs with customers and promoted financial products based on the customer’s needs.

· Responsible for making referrals for new business.

· Managing assigned portfolio of customers with focus on acquisition, expansion, and retention of the customers.

· Responsible for accepting deposits, payments, and check cashing.

· Responsible for originating and closing consumer loans

Responsible for day-to-day activities and support of Digital Banking; this includes online banking, mobile apps, mobile deposit, online deposit account opening. Providing service and support for co-workers and customers on Digital Banking services.

· Respond to internal and external customer inquiries via email and phone

· Responsible for providing business customers with ACH and wire transfer capabilities.

· Assist business customers with FTP files and ACH processing

· Assist business customers with remote deposit capture machines

· Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions

· Positive Pay - assisting customers with uploading positive pay files.

Responsible for ensuring accurate and timely servicing and related customer support activities for the Bank’s loan portfolio, which includes developing and implementing best practices in loan servicing related policies, procedures, and business processes; complying with all related State and Federal lending laws and regulations; leading, training, and developing staff; and providing the highest level of service and support to the Bank’s customers.

· Draft clear, accurate and concise loan documents

· Insure that loan documentation meets association standards

· Examine and reviewed loan documentation for accuracy, timeliness and completeness

· Maintain an accurate customer database both electronically and with hardcopy files

· Receive and disbursed funds accurately and timely

· Review daily overdraft report and decided whether to pay and decline check.

· Originate consumer and small business loans for business clients

· Processed advances on loans and managed loan activity

· Explained and sold bank products and services to customers

Responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. Responsible for sales and servicing of all bank products and services. Worked with operations and sales team to achieve personal goals in areas of deposit growth, business relationship growth, and consumer relationship growth. Responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.

· Managed deposits, withdrawals, transfers and check cashing

· Recorded all the transactions promptly, accurately and in compliance with bank procedures.

· Resolved discrepancies in accounts.

· Responsible for High Quality Service, and Customer Relationship Management

· Assisted the Service Manager in coaching the team members and increasing their performances

Effective stage coaching by providing friendly approval and uncovering the customer financial needs