Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Miller

Hastings,MN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As an owner of a small seasonal business snow and ice management has been a career, have developed over the past 8 years. Managed over 10 million square feet of parking lot and over 500000sqft of sidewalk. Responsible for over 65 employees in a single event. Managed client expectations of snow and ice management at the MSP international airport since 2018.

Overview

24
24
years of professional experience

Work History

Owner/Operator

Midnight Motorcycle LLC
04.2010 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Area Manager

Interstate Removal
02.2017 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Supervised 30 location managers and 50 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 30 locations to enforce high-quality standards of operation.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Established territory boundaries and distribution routes to maximize service quality.

Service Manager

Motoprimo Motorsports
02.2000 - 04.2010
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.

Education

General Studies

Unversity Of North Dakota
Grand Forks, ND

Vocational Certificate - General Studies And Honda Motorsports

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ
04.1998

Skills

  • Performance Monitoring and Evaluation
  • Business Leadership
  • Bank Reconciliation
  • Employee Scheduling
  • Territory Expansion
  • Customer Consultations
  • Special Assignments
  • Price Structuring
  • Business Policies and Procedures
  • Customer Relationship Management
  • Equipment Functionality
  • Cash Control
  • Organizational Structuring
  • Develop Policies
  • Directing Team Members
  • Improve Performance
  • Equipment Maintenance Coordination
  • Controlling Costs
  • Inventory Tracking and Management
  • Managing Assets
  • Process Improvement
  • Recruitment and Hiring
  • Manage Operations
  • Staff Training
  • Facility Tours
  • Operations Oversight
  • Resource Allocation
  • Predictive and Preventive Maintenance
  • Quality Assurance
  • Territory Assignments
  • Job Assignments
  • Territory Management
  • Records Organization and Management
  • Payroll Administration and Timekeeping
  • Staff Development
  • Staff Management
  • Team Meetings
  • Machinery and Equipment Maintenance
  • P&L Administration
  • Workflow Processes
  • Supervision
  • Class A CDL
  • Heavy Machinery Operation
  • SIDA Badge with Escort
  • Current DOT Health Card

Timeline

Area Manager

Interstate Removal
02.2017 - Current

Owner/Operator

Midnight Motorcycle LLC
04.2010 - Current

Service Manager

Motoprimo Motorsports
02.2000 - 04.2010

General Studies

Unversity Of North Dakota

Vocational Certificate - General Studies And Honda Motorsports

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

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Adam Miller