Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Miller

Ypsilanti,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Prior Approval Analyst

Ford Warranty Dealer Direct
02.2019 - 12.2023
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Program Analyst Cool Energy Savings

DTE Energy
05.2017 - 02.2019
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
  • Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Produced detailed and relevant reports for use in making business decisions.
  • Helped solve diverse program problems with in-depth analysis.
  • Recommended Cool Energy Savings operational improvements based on tracking and analysis of Appliance Efficency data.

Service Advisor

Briarwood Ford
06.2011 - 02.2017
  • Developed estimates by costing materials, supplies, and labor.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded proactively and positively to rapid change.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Education

No Degree - Airframe & Powerplant

MIAT College of Technology
Canton, MI
06.2011

High School Diploma -

Milan High School
Milan, MI
06.2009

Skills

  • Process Analysis
  • Project Management
  • Data Analysis
  • Team Collaboration and Leadership

Timeline

Prior Approval Analyst

Ford Warranty Dealer Direct
02.2019 - 12.2023

Program Analyst Cool Energy Savings

DTE Energy
05.2017 - 02.2019

Service Advisor

Briarwood Ford
06.2011 - 02.2017

No Degree - Airframe & Powerplant

MIAT College of Technology

High School Diploma -

Milan High School
Adam Miller