Adam Miller
Ypsilanti,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Prior Approval Analyst
Ford Warranty Dealer Direct
02.2019 - 12.2023
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Program Analyst Cool Energy Savings
DTE Energy
05.2017 - 02.2019
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Produced detailed and relevant reports for use in making business decisions.
- Helped solve diverse program problems with in-depth analysis.
- Recommended Cool Energy Savings operational improvements based on tracking and analysis of Appliance Efficency data.
Service Advisor
Briarwood Ford
06.2011 - 02.2017
- Developed estimates by costing materials, supplies, and labor.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
No Degree - Airframe & Powerplant
MIAT College of Technology
Canton, MI06.2011
High School Diploma -
Milan High School
Milan, MI06.2009
Skills
- Process Analysis
- Project Management
- Data Analysis
- Team Collaboration and Leadership
Timeline
Prior Approval Analyst
Ford Warranty Dealer Direct
02.2019 - 12.2023
Program Analyst Cool Energy Savings
DTE Energy
05.2017 - 02.2019
Service Advisor
Briarwood Ford
06.2011 - 02.2017
No Degree - Airframe & Powerplant
MIAT College of Technology
High School Diploma -
Milan High School
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