Summary
Overview
Work History
Education
Skills
Timeline
Treasurer / Monee Chamber of Commerce
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Adam Miller

Crete,IL

Summary

Dynamic Banking Center Manager with expertise in customer experience management, audit preparation, and sales coaching. Proven track record of enhancing team performance and driving profitability through strategic initiatives.

Overview

20
20
years of professional experience

Work History

Banking Center Manager

Old National Bank
01.2016 - 01.2026
  • Led daily operations to enhance customer service and operational efficiency.
  • Developed staff training programs to improve team performance and compliance.
  • Implemented strategic initiatives to increase branch profitability and market share.
  • Oversaw risk management processes, ensuring adherence to banking regulations and policies.
  • Analyzed financial reports to drive informed decision-making and resource allocation.
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Achieved operational excellence through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.

Relationship Banker

Old National Bank
01.2006 - 01.2016
  • Managed customer relationships, providing personalized banking solutions and enhancing client satisfaction.
  • Facilitated loan applications and approvals, streamlining processes for improved efficiency.
  • Conducted financial needs assessments to recommend appropriate products and services.
  • Trained junior bankers on compliance policies and customer engagement techniques.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.

Education

Bachelor of Science - Business / Operations Management

Governors State University
University Park, IL
08-2006

Skills

  • Branch administration
  • Customer experience management
  • Goal setting
  • Audit preparation
  • Relationship management
  • Loan origination
  • Sales coaching

Timeline

Banking Center Manager

Old National Bank
01.2016 - 01.2026

Relationship Banker

Old National Bank
01.2006 - 01.2016

Bachelor of Science - Business / Operations Management

Governors State University

Treasurer / Monee Chamber of Commerce

Manages the chamber's financial health and integrity by preparing monthly statements, balance sheets, and budget reports for the Board of Directors.