Adam Mollé
Dahlonega,GA
Summary
Detail-oriented Sommelier offering ten plus years of customer service and beverage experience. Dedicated to thoroughly and accurately resolving guest opportunities with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sommelier
The Wine Guys of Florida, LLC
10.2019 - Current
- Makes wine recommendations with knowledge and confidence of optimal wine and food pairings.
- Reviewed wine list regularly in line with current trends
- Assured wine list appeals to diverse customer base.
- Composed wine lists to achieve maximum profit and prestige.
- Led team in carrying out day-to-day tasks while keeping customer service standards in mind.
Admissions Processor
College Of Coastal Georgia
12.2022 - 04.2024
- Streamlined admissions processes by implementing efficient document tracking and organization systems.
- Improved application processing times through effective communication with prospective students and their families.
- Enhanced the accuracy of student records by meticulously reviewing and updating application data.
- Managed high volumes of applications efficiently, prioritizing workloads to meet critical deadlines without compromising quality.
Logistics Coordinator
Total Military Management
03.2021 - 06.2022
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Coordinated logistics and verified shipment pricing and availability.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Ranked in top level for customer satisfaction among team members.
- Navigated multiple computer systems and applications to find information.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Lead Restaurant Trainer and Sommelier
Cooper's Hawk Winery and Restaurant
10.2015 - 02.2021
- Followed food safety and sanitation procedures.
- Counted cash at end of shift and prepared bank deposits.
- Collaborated with personnel to conduct menu planning and create serving arrangements.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with colleagues to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Arts - Business Administration And Management
University of North Georgia
Dahlonega, GA01-2025
Associate of Arts - Business Administration And Management
College of Coastal Georgia
Brunswick, GA01-2023
Skills
- Direct sales
- Guest Relations Management
- Training and development
- Conflict mediation
- Wine Service Management
- Wine List Management
- Industry Trends Awareness
- Hospitality service expertise
Certification
- Introductory Sommelier - 2018 Court of Master Sommeliers
Timeline
Admissions Processor
College Of Coastal Georgia
12.2022 - 04.2024
Logistics Coordinator
Total Military Management
03.2021 - 06.2022
Sommelier
The Wine Guys of Florida, LLC
10.2019 - Current
Lead Restaurant Trainer and Sommelier
Cooper's Hawk Winery and Restaurant
10.2015 - 02.2021
Bachelor of Arts - Business Administration And Management
University of North Georgia
Associate of Arts - Business Administration And Management
College of Coastal Georgia