Adam Montez
Lockhart,TX
Summary
Dynamic IT Service Programmer with a proven track record at Preferred Technologies LLC, excelling in security system programming and user training. Adept at enhancing network security and delivering exceptional customer support, I effectively manage complex projects and drive process improvements, ensuring optimal functionality and compliance across diverse platforms.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Service Programmer
Preferred Technologies LLC
03.2023 - Current
- Program security and intrusion systems, including cameras, and access control devices, in accordance with the project scope or company standards if the scope is not detailed, across various platforms such as Genetec, Honeywell, Software House, DMP, Bosch, etc.
- Manage IP addressing and firmware updates during the configuration of cameras, intrusion, and access control devices to ensure optimal functionality and security compliance.
- Deliver training for internal and external users, instructing them on using and maintaining their software, such as Genetec, Brivo, DMP, etc.
- Provide Tier 1 support to project technicians in the installation, configuration, and troubleshooting of software, access control systems, and CCTV.
- Facilitate communication with project managers, team leads, and IT management to ensure alignment and clarity on project objectives and progress.
- Support Sales with IT-related questions and Solutions for upcoming Projects and Project bids.
- Also assist with Service Department tickets.
Sales Engineer (Southern Region)
Kastle Systems
12.2021 - 01.2023
- Support Sales Team and Install Team with Technical aspects of Projects
- Responsible for System Designs for Access control and Video Security Systems
- Schedule site walks with the customer and General Contractor when needed
- Assist Project manager with permit submittals for current projects.
- Responsible for Marking up floor plans or as build using Bluebeam or IPVM
- Collecting Photos and information for any current ongoing project or potential sales
- Also assisted in onboarding New Sales Engineers, programs, etc.
- Built sales quotes for Sales when sales had a deadline to achieve.
IT Technician on assigned campus Computer Technician
IDEA PUBLIC SCHOOLS
Austin, Texas
12.2018 - 12.2020
- Assigned to two campuses.
- Responding and completing Zendesk tickets for students and staff
- Repair Devices Chromebook, Laptops, and Tablets
- Manage campus inventory in Asset Panda work with campus to ensure its up to date
- Currently assisting with AV install for the Austin Region, getting quotes for New installs and coordinating service calls for repair issues.
District Wide Technology Manager
Del Valle ISD
Austin, Texas
09.2009 - 12.2018
- Skilled in IP camera technology, IP Access Control, VMS, Server Design, and general IT infrastructure
- Communicated daily with Director of IT on deadlines and budgeting.
- Executed and managed timelines with manufacturers and contractors for security hardware installation
- Managed multi-site using 750+ cameras with Milestone Enterprise software and ran 900+ Extron Audio Video systems.
- Overseen all Installs of Audio Video equipment, new construction, and existing infrastructure.
- Ensured all software and hardware was up-to-date and installed updates as required.
District Wide Technology Specialist
Del Valle ISD
Austin, Texas
06.2009 - 09.2009
- Resolved all technology hardware, software, and user instruction issues for five district campuses and install updates as required.
- Performed audits and tests on computer systems, networks, and hardware to ensure it is functioning properly.
- Completed PC and laptop computer hardware and software diagnosis and repair.
- Troubleshoot and resolved issues with computers and peripheral equipment such as printers, scanners, wireless network problems, and software conflict.
Technician on assigned campus
Del Valle ISD
Austin, Texas
09.2008 - 06.2009
- Responded to support requests and assisted in troubleshooting any problems with computers and peripherals that arose on assigned campus.
- Troubleshooted and assisted in-school computer labs with class instruction including teacher’s training and student instructions.
- Scheduled and assigned laptop computer cart for a specific campus.
- Train colleagues on how to use computer systems and components effectively.
Skills
- Process Improvement
- Network Security
- Customer Support
- Blue Beam
- Physical Security System
- Video surveillance
- Access control systems
- IPVM
- IT Installation & Configuration
- Analytical thinking
- IT Support Equipment
- Problem-solving
- Time Management
- Root-Cause Analysis
- Security system programming
- Inventory management
- User training
- Performance testing
- IP addressing management
- Firmware updates
- Access control design
- CCTV configuration
- Technical training
- Project communication
- System troubleshooting
- Sales support
- Network configuration
- Device repair
- User instruction
- IT project coordination
- Project management
Certification
- Technology, CyberTex Technical Institute, A+, Net+, COMP TIA Certification
- Security Platform, Milestone Enterprise, OnSSI Ocularis, DSX, Raptor, SONY, Genetec, Axis Security Cameras, Hanwha Security Cameras
- A/V Certification, Extron
- Network, MS Server 2008, MS Server 2012, MS Server 2016
- Genetec ACS and VMS Cerfified
- Genetec Enterprise Systems
- Software House ACS Certified
Timeline
IT Service Programmer
Preferred Technologies LLC
03.2023 - Current
Sales Engineer (Southern Region)
Kastle Systems
12.2021 - 01.2023
IT Technician on assigned campus Computer Technician
IDEA PUBLIC SCHOOLS
12.2018 - 12.2020
District Wide Technology Manager
Del Valle ISD
09.2009 - 12.2018
District Wide Technology Specialist
Del Valle ISD
06.2009 - 09.2009
Technician on assigned campus
Del Valle ISD
09.2008 - 06.2009
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